Merchandise Specialist

Job Title: Merchandise Specialist Job Type: Contract Duration: 5 Months Remote role The ideal worker in Merch Ops is a motivated self-starter who is committed to providing outstanding customer service every day. Responsibilities: Review, prioritize and manage requests from buying offices, Distribution Centers, Vendors and Internal/External partners to address business needs. Enter and maintain information within our merchandising systems. This may include item or vendor setup, item or price maintenance and/or purchase order management responsibilities. Communicate and collaborate effectively with team, Merchandise Operations leadership and business counterparts to identify procedures and potential issues Develop a deep knowledge of merchandising information. You own this if you have: Knowledge and experience with online, retail, merchandising or product development processes, systems and reporting Exceptional time management skills; ability to prioritize multiple tasks to ensure all deadlines are met Ability to work independently while supporting a team environment Excellent verbal and written communication skills, as well as analytical and problem-solving abilities Proficiency with Microsoft Office applications Technical & Data Skills 1-3 years of experience Attention to detail for accurate item attribution, pricing, and SKU management Microsoft Office proficiency: Excel - running macros, sorting data, copy/paste of data Outlook - using email templates, communicating appropriately to varied audiences via email, signatures, quick response times and full follow up, shared mailbox experience Teams - ability to navigate personal messages, team chat and teams channels as needed to support communication and workload Process & Organizational Skills Ability to manage high volumes of work with accuracy and speed Process documentation and following standard operating procedures consistently Cross-functional coordination (working with buyers, vendors, and business partners) Communication Skills Clear written communication for vendor outreach and internal tickets Ability to escalate issues appropriately and concisely Comfortable asking clarifying questions to avoid downstream errors Problem-Solving Identifying and resolving data discrepancies or mismatches Troubleshooting order exceptions (quantity issues, pricing errors, ship window changes) Proactive flagging of patterns or systemic issues Soft Skills Adaptability - retail timelines and priorities shift frequently Reliability and ownership of work queue eTeam