Social Service Assistant - Veterans Services, Valor Lorain - Full-Time

Job Description

Job Description

Description:

Social Service Assistant

Valor Lorain

Full-Time, 40 Hours/Week

$17.00/Hour

Schedule: Flexible scheduling, Determined on a case by case basis

SUMMARY: The Social Service Assistant will be responsible to the Program Manager of the locality within which they are employed and work to provide a trauma-informed, safe and stimulating environment for clients.  They will be expected to work within the policies and procedures of Family & Community Services and work toward the maintenance of excellent service standards and professional practices.

SUPERVISOR: Program Manager

DUTIES AND RESPONSIBILITIES:

• To assist in the efficient running of the facility and its therapeutic programming and other general duties associated.

• While utilizing trauma-informed care, assist clients upon shelter entrance with required paperwork, continued assistance throughout their shelter stay by providing supplemental case management, and assist in communication and coordination with various agencies to secure appointments and resources. 

• Provide a level of support necessary to ensure all clients experience an improved quality of life while in our shelters. 

• Use a strength-based approach to help clients in working towards their goals of obtaining independent living. 

• Accompany clients to appointments, as needed. 

• Organize, plan and lead groups for clients in shelter to help promote positive interactions and group work (i.e. affirmation boards, book club, yoga, etc.), on a voluntary basis, when time allows.  

• Complete daily administrative duties such as answering phone, directing inbound calls, keeping office clean and organized, tracking supply lists and facility needs, completing check requests and therapeutic programming attendance of clients. 

• Maintain facility documents and records and ensure all requirements to operate a facility are being met, such as conducting fire drills, kitchen temperatures, and other facility needs. 

• Prepare rooms and meals (as needed) for clients. 

• Work with team members to foster a positive working environment. 

• Promote anti-discriminatory practice ensuring that no resident is discriminated against on the grounds of race, class, gender, religious beliefs, disability, or sexual orientation.

• Attend staff meetings and training courses as required by management.

• Report timely for all assigned shifts.

• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

MINIMUM QUALIFICATIONS:

• Experience working in crisis intervention preferred. 

• Ability to utilize the trauma-informed care model to provide open communication, fair and equitable treatment, and display care and compassion.

• Excellent in-person, phone, email and written communication skills for team members and clients, even in stressful situations.

• Knowledge of community services.

• Must possess Microsoft Word skills.

• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.

• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation)

• Must be able to lift and move at least 20 pounds. 

• Must have reliable transportation and a phone.

LICENSES OR CERTIFICATIONS REQUIRED:

• High School Diploma or GED equivalent, preferred.

• CPR/First Aid Certification, preferred. 

COMPLIANCE:  

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.