Expeditor

Job Description

Job Description

 

Job Title: Expeditor

Reports To: Back of House (BOH) Manager

 

About Us

Nick's Fish House is a Baltimore favorite, known for serving up fresh seafood, regional specialties, and the best-steamed crabs in town. Located on the beautiful waterfront at the Baltimore Peninsula, we offer a lively and welcoming atmosphere where guests can enjoy everything from our famous crab cakes to signature cocktails like the Orange Crush.

At Nick's, we take pride in creating exceptional dining experiences, and that starts with an incredible team. Whether you're serving guests on our spacious waterfront deck, crafting delicious dishes in the kitchen, or leading operations behind the scenes, every role is essential to our success. If you're passionate about hospitality, teamwork, and great food, we'd love to have you on board!

 

Position Summary

The Expeditor plays a critical role in ensuring the smooth flow of communication and food service between the kitchen and front-of-house teams. This position is responsible for organizing, verifying, and coordinating food orders to ensure accuracy, quality, presentation, and timely delivery to guests. The Expeditor serves as the final quality checkpoint before food leaves the kitchen and helps maintain an efficient and collaborative service environment during high-volume operations.

If you're energetic, sales-driven, and enjoy engaging with guests in a fast-paced hospitality environment, we'd love to have you join our team!

Team Service: A Culture of Collaboration

At Nick's Fish House, teamwork isn't just encouraged-it's essential to who we are. Every guest's experience is a shared responsibility, and we work together to ensure outstanding hospitality at all times.

Regardless of your role, you'll be part of a team-service approach, which means:

• Supporting colleagues by assisting where needed to create a seamless guest experience.
• Prioritizing communication and collaboration to keep operations running smoothly.
• Taking initiative and stepping in to help teammates, knowing they'll do the same for you.
• Maintaining a positive, guest-focused attitude that reflects our commitment to Excellence, Teamwork, and Respect .

 

No matter your title, we believe in lifting each other up and delivering exceptional service as a team-because that's what makes Nick's a great place to work.

Essential Duties & Responsibilities

• Coordinate and organize food tickets to ensure timely and accurate order execution
• Verify all food items are prepared according to specifications, presentation standards, and guest modifications before leaving the kitchen
• Communicate clearly and effectively with kitchen staff, servers, bartenders, and management during service
• Ensure orders are complete and properly garnished prior to delivery to guests
• Monitor ticket times and assist in maintaining efficient kitchen flow during peak service periods
• Act as a liaison between front-of-house and back-of-house teams to quickly resolve order discrepancies or delays
• Maintain cleanliness and organization of the expo line and surrounding work areas
• Assist with running food to tables when needed to support overall guest experience
• Support teamwork across all restaurant operations and assist where business needs require
• Follow all food safety, sanit