Virtual F&I Concierge

Job Description

Job Description

Overview

Group 1 Automotive, Inc. is seeking to hire a Virtual F&I Concierge . This position plays a critical role in supporting retail vehicle transactions by ensuring accurate documentation, compliance, funding, and coordination between Sales, Finance, Accounting, financial institutions, and customers.

The Virtual F&I Concierge serves as a key liaison between dealership Sales teams, Virtual Finance Managers, Accounting, lenders, and customers to support the successful completion of vehicle transactions. This role is responsible for reviewing, processing, and validating deal documentation while ensuring compliance with federal, state, lender, and dealership requirements.

This position requires strong attention to detail, the ability to work in a fast-paced environment, and strong communication skills to resolve documentation and funding issues while supporting a positive customer experience.

Responsibilities

• Support the Virtual Finance process by loading deals into the queue, transitioning customers to the Virtual Finance Manager, and reinforcing products and services presented during the transaction process
• Prepare, review, and process vehicle transaction documents to ensure accuracy, completeness, funding eligibility, and compliance with dealership, lender, federal, and state requirements
• Partner with Sales, Accounting, Virtual Finance Managers, dealership leadership, and financial institutions to support timely deal completion, funding resolution, and operational efficiency
• Monitor finance contracts and proactively resolve funding, documentation, and lender-related issues within established timelines
• Maintain accurate transaction records and supporting documentation
• Ensure all transactions are completed in a legal, ethical, and policy-compliant manner while maintaining productivity standards
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors

Qualifications

• Experience in automotive retail operations, including dealership finance, deal processing, documentation, funding, or accounting support
• Strong understanding of vehicle sales documentation, finance contract processing, lender funding requirements, and dealership compliance standards
• Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Proficiency with dealership management systems and financial institution integration platforms
• Ability to collaborate effectively across departments while maintaining professionalism in a customer-facing environment

Preferred

• Experience supporting:
• Virtual Finance processes
• Dealership accounting operations
• Automotive finance transactions
• Familiarity with lender funding requirements and contract structuring processes