Program Customer Representative

Program Customer Representative | Lockheed Martin

At Sikorsky, a Lockheed Martin company, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.

THE WORK As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments.

Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.

WHO WE ARE We are a team of dedicated professionals who value collaboration, innovation, and excellence. With a focus on delivering unmatched sustainment solutions, Sikorsky supports the Black Hawk platform and its operators worldwide. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success.

WHO YOU ARE You are a motivated, experienced professional who excels in relationship building and communication. You are comfortable working independently, managing complex tasks, and influencing key business outcomes. You bring:

• Proven experience in customer service, program management, or a related field.
• Strong interpersonal and relationship-building skills.
• An ability to adapt to dynamic situations while maintaining a customer-first mindset.
• Excellent problem-solving skills and a focus on achieving results.

WHY JOIN US Impact: Your work will directly contribute to the success of mission-critical operations worldwide. Growth: We invest in our people, offering opportunities to develop your skills and advance your career. Innovation: Work on leading-edge solutions in aerospace and defense. Help us support the Black Hawk fleet and our global customersapply today to make a difference!

Desired skills:

• Experience with SAP.
• Intermediate proficiency in Microsoft Excel.
• Sikorsky experience.
• Excellent communication skills, both written and verbal.

Other Important Information:

• By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
• Ability to work remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.
• Ability to Telecommute: Part time telecommuting.
• Work Schedule: 4x10 hour day, 3 days off per week.
• Security Clearance: None.
• LMCareers Business Unit: RMS
• Program: International AAFS Aftermarket
• Department: XECSA0:AAFS Aftermarket PMO
• Job Class: Program Management
• Job Category: Experienced Professional
• City, State: Stratford-CT
• City: Stratford
• Zip: 06615
• Virtual: no
• Relocation/Housing Stipend Available: Possible
• Req Type: Full-Time
• Direct/Indirect: Direct

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $54,200 - $95,565. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible.

Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $62,300 - $107,985. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible.