Claims Specialist

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

1. Claims management
2. Excellent written and oral communication skills
3. Can perform quantitative analysis
4. Advanced Excel and PowerPoint skills

• Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm, and 3rd Party administrators.
• Generate daily/weekly/monthly reports, with analysis and recommendations.
• Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
• Ensure that all projects have required documentation as they move through the project tollgates.
• Communicate to Product Liability leadership on project status and escalation/decision points.
• Work cross-functionally with HQ teams in Korea (occasional evening conference call) and operations to manage all possible risks.
• Pending Claim Management, KPI & TAT Management - Claim registration to closure.
• Product Verification.
• Liability Assessment by reviewing diagnosis results.
• Reporting on high-profile claims to the leadership.

• Bachelors Degree.
• 3-5 years of hands-on claims management & customer care experience.
• Expertise in MS, Excel, and PPT.
• Proven capability to analyze data and develop a course of action.
• Proven ability to prioritize and manage multiple projects, meet deadlines, and drive to resolution.
• Process , procedure, strategic planning, and project development experience .
• Experience working with and influencing cross-functional teams.
• Experience working within the insurance and/or home appliance industry is a plus.
• Experience with product development or testing a plus.
• Experience working in a complex and wide organization and department.
• Claims Adjuster License a plus.
• Takes project ownership and possesses leadership qualities with an entrepreneurial approach.

• Analyze, make judgments, decisions, and recommendations for ongoing and new projects or tasks.
• Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data.
• Communicate professionally both verbally and through written correspondence.
• Explain reports and analysis to all levels of the organization.
• Ability to think analytically and pay close attention to detail.
• Project management skills advantageous.
• Numbers- and processes-oriented (analytical skills).
• Initiative and "can-do" attitude , Ownership with Initiative.
• Sense of urgency, Flexible, self-motivated, self-organized, self-directed, and results-oriented.
• Customer service focus with excellent relationship management skills.
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
• Demonstrated ability to interact with peers, supervisors, managers, and senior management.
• Team-oriented, but able to work independently and manage multiple tasks.
• Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in a timely manner
• Capability of storytelling visually and speaking to small groups 5 -10 people.

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!