Supervisor, Insurance Analyst

Insurance Supervisor

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.

The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance Analyst team. This individual is a subject matter expert on commercial pharmacy, major medical, and government insurance plans, prior authorizations, appeals, and alternate coverage referrals. The supervisor ensures that all day to day activities of the team operate smoothly and seamlessly to provide the best customer experience for physician offices and ultimately patients. This position is responsible for ensuring all performance metrics, workload deliverables and customer services activities are completed in alignment with a high touch business model.

Responsibilities include:

• Supervising and overseeing insurance analysts responsible for verifying new patient insurance benefits and handling claim rejections.
• Working proactively with staff and cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization, and denied coverage requests to ensure patient care.
• Partnering with Leads to monitor workflow and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner.
• Monitoring calls and performing case reviews to ensure accuracy of information, adherence to policies, and excellent customer service. Providing additional coaching and training to individuals as needed.
• Performing administrative tasks such as work hour scheduling, attendance monitoring and counseling, vacation request scheduling, and overtime scheduling. Participating in the hiring process and handling all employee issues for their direct reports.
• Using effective coaching and management techniques to maintain a highly motivated and interactive work staff.
• Meeting or exceeding department standards relative to performance metrics. Taking responsibility and accountability for the day-to-day execution of tasks and providing periodic progress reports on goals and metrics.
• Consistently building and maintaining collaborative relationships cross-functionally to ensure a seamless customer experience for patients and physicians.
• Identifying process improvements to increase operational efficiencies and developing an action plan for execution. Assisting with the implementation of new projects and products within the Pharmacy.
• Understanding and complying with all required training, including adherence to applicable federal, state, and local pharmacy laws, HIPAA and privacy policies and guidelines, and the policies and procedures of the business.
• Performing additional tasks, activities, and projects as deemed necessary by management.

Qualifications include:

• Bachelor's degree or Associate Degree in health sciences or business preferred. Comparable or relevant experience will be considered.
• 3-5 years of experience in the healthcare industry with knowledge in reimbursement, billing, prior authorization, appeals, and specialty pharmacy operations.
• 1-2 years supervisory experience in a call center, large physician, managed care, or healthcare insurance setting desired.
• Demonstrated strong, accurate technical skills. Must be detail oriented. Must have a thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations.
• Proven leadership and coaching skills. Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy.
• Must have professional written and verbal communication skills to interact with and build and maintain relationships with all levels of the organization. Must maintain a positive service image at all times even when dealing with challenging issues and unsatisfied customers.
• Proven organizational, time management, and problem solving skills, elevating to management when appropriate.
• Skilled with the use of the Microsoft Office suite and the ability to use and effectively learn and navigate other computer systems.

Additional Information:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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Pay Range: $65500 - 125500 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.