Community Manager - Ascent Midtown

Job Description Summary: The role manages the day‑to‑day operations of an assigned property, including team members, daily activities, and resources, to achieve established financial and operational goals and ensures compliance with company policies and regulations such as Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act. Property Details Property Type: High Rise | Stage: Stabilized | Unit Count: 328 Responsibilities Provide input into the development of property budgets by analyzing financial statements, reviewing projected marketing information, and assessing operational reports to estimate performance patterns. Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Control expenditures by staying within the constraints of the approved budget and manage the balance and maintenance of the petty cash fund. Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Gather, analyze, and interpret current market and economic trends that may impact the property and implement short‑ and long‑range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure the property’s maintenance team members comply with the company’s standards with respect to responding and completing resident service requests. Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Supervise property staff by interviewing, hiring, orienting, and training employees, and manage their performance in accordance with company policies, values, and business practices. Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed. Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary. For California only: Community Managers are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. Qualifications Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field. 4–6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team. Ability to manage multiple priorities in a fast‑paced environment. Excellent communication, conflict resolution, and customer service skills. Detail‑oriented and self‑motivated with the ability to work independently, as a leader, and as a collaborative member of a team. Specialized Skills Must have all licenses and/or certifications as required by state and local jurisdictions. Must have a valid driver’s license to drive a golf cart on property and must ensure all other on‑site staff that has access to drive the golf cart also has a valid driver’s license. Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite). Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists. Travel / Physical Demands Work in an office environment with frequent exposure to outside elements. Must be able to physically access all exterior and interior parts of the property and amenities, push, pull, lift, carry, or maneuver weights up to twenty (20) pounds independently and fifty (50) pounds with assistance. Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of the daily responsibilities. Salary and Benefits Salary Range: $85,000 – $95,000. Additional Compensation: Eligible for a quarterly or annual bonus program based on individual and company performance (corporate positions) or weekly, monthly, and/or quarterly bonus programs (onsite property positions). Benefits (full‑time employees): Competitive medical, dental, vision, and disability & life insurance; low cost employee medical coverage after 3 and 5 years of service; generous paid time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, and birthday off after 1 year); onsite housing discount available; 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter); 401(k) with company match up to 6% after 6 months; paid parental leave; lifetime fertility benefit reimbursement up to $10,000; employee assistance program; critical illness, accident, hospital indemnity, pet insurance, and legal plans; charitable giving program. EEO Statement Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging; all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Greystar