HVAC Solar and Membership Call Center Representative

Job Description

Job Description

TITLE: HVAC Solar and Membership Call Center Representative

DESCRIPTION:

Location: El-Cajon | On-Site | Full-Time

About Us : West Coast Heating, Air Conditioning, and Solar is a premier HVAC and solar solutions provider in San Diego County. We pride ourselves on delivering top-notch service and ensuring customer satisfaction. Our team is dedicated to excellence and is committed to creating a supportive and engaging work environment for our employees.

Position Overview : We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer's first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience.

Key Responsibilities:

• Customer Interaction : Answer incoming calls and emails from customers, address inquiries, and provide information about our services.
• Appointment Scheduling : Schedule service appointments, coordinating with customers and our field teams to ensure timely service delivery.
• Issue Resolution : Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship.
• Documentation : Maintain accurate records of customer interactions, appointments, and service requests in our CRM system (Service Titan).
• Team Collaboration : Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery.
• Product Knowledge : Stay informed about our products and services to provide accurate information and recommendations to customers.
• Sales Support : Assist with inbound sales inquiries, providing information and transferring leads to the sales team as needed.

Qualifications:

• Experience : Minimum of 2 year of experience in a customer service role, preferably in the HVAC, construction, or related industry.
• Communication Skills : Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers.
• Problem-solving skills : Strong problem-solving abilities to handle customer issues effectively and efficiently.
• Organizational Skills : Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Technical Skills : Proficiency in using CRM software (Service Titan) and other computer applications. Experience with scheduling software is a plus.
• Customer Focus : A genuine desire to help customers and a commitment to delivering exceptional customer service.
• Team Player : Ability to work well in a team environment and collaborate with colleagues to achieve common goals.

Compensation and Benefits:

• Competitive Salary : Based on experience and qualifications.
• Comprehensive Benefits : Health insurance, 401(k) with 4% matching, paid sick leave, and vacation time.
• Professional Development : Opportunities for further education and career advancement within the company.
• Supportive Work Environment : Join a team that values collaboration, innovation, and continuous improvement.