Co-Manager

Position Title: Co-Manager Position Code: 0620 Department: Operations FLSA Status: Exempt Effective Date: 12/29/03 Reports To: General Manager Job Grade: F2 Statement of Purpose Assists the General Manager in managing the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Participates in the achievement of store objectives. Ensures compliance with all federal, state and local laws and ethical business practices. Interviews, recommends selection and trains Shift Supervisors and Crew Members in the restaurant. Participates in creating and maintaining a "People Excellence" environment. Accountabilities and Key Measurement Criteria 1. Food Safety & Compliance Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions as appropriate. Current Food Safety certification Follows all food safety procedures as outlined in the ops manual Training and execution of all Wendy's food safety procedures and compliance with all Health Department regulations. Critical items escalated immediately. Washing of hands observed, enforced and role modeled Proper total store cleaning systems All crew POCs, hand washing & Food Safety completed Health Department evaluation results Execution of established food borne illness reporting procedures 2. Sales & Marketing Works with restaurant management team to meet sales goals versus budget and prior year, including participation in marketing programs. Assists in the development and execution of sales building plans. Sales performance versus budget & prior year Sales performance of key initiatives including: Transaction growth %, Service times, Late night sales $, Pick up Window %, Kids Meals Identification and communication of store performance to TSM/GM; action steps taken to reverse negative trends Execution of national and local marketing programs Execution of new product roll-outs Participation in community programs to enhance goodwill for Wendy's 3. Cost Management Manages food, labor and paper costs and other controllable expenses and works with TSM/GM to address profit variances. Coaches Assistant Managers in methods to maximize profit results. Profit performance vs. budget and prior year Management of food, labor, paper and other controllable costs Execution of labor hours vs. guide Monitoring and follow-up of food preparation, production and procedures execution Identification and communication of profit trends to TSM/GM 4. Cash, Property & Inventory Control Executes Company policies and procedures for the control of cash, property, product and equipment. Monitors inventory levels to ensure product availability. Manages and maintains safe working conditions. Ensures execution of preventive maintenance. Execution of policies and procedures for control of cash, property, product and equipment Execution of flow charts to ensure crew is meeting food prep and production goals Training and monitoring of crew in cash and inventory controls Number of slips, falls, cuts, etc.; safety of work environment during shifts Coordinates compliance with Safety Audit; ensures resolution of non-compliance issues Prompt and accurate reporting of accidents; initiation of corrective actions as appropriate Execution of Preventive Maintenance Program; reporting and monitoring of maintenance problems Compliance with all federal, state and local employment laws 5. Quality & Customer Courtesy (Sparkle Certification) Ensures Sparkle certification is maintained through the execution of Quality, Service, Cleanliness and "Customer Courtesy" standards on assigned works shifts, including the monitoring of food product quality. Attainment and maintenance of Sparkle certification; attainment of "Dave's Way" certification Execution of "Operations Leader" role, as directed Crew and Shift Supervisor training and execution of Quality, Service and Cleanliness standards on assigned work shifts Execution of guest relation activities, including interaction with guests Frequency, nature and timely resolution of customer complaints 6. Human Resources Programs Executes the restaurant's Human Resources programs for crew employees. Assists the TSM/GM in achieving proper crew staffing levels. Sourcing, interviewing, recommending, selecting, and orienting employees. Ensures Speak Up Program is effectively executed. Actual staffing levels versus goal Actual crew turnover versus goal; execution of plans to reverse negative turnover trends Utilization of approved interviewing tools, and identification and recommendation of appropriately qualified crew applicants who positively reflect Wendy's image Diversity of hires Conducts timely and informative orientation for Assistant Managers, Shift Supervisors and Crew Members new to store; utilizing existing systems. Management and resolution of performance issues with Shift Supervisors and Crew Members Sourcing, recruiting, selection, recognition, compensation, discipline and other labor and employment practices in compliance with all federal, state and local employment laws Creates environment in which employees are treated with respect and dignity Execution of job training tax credit programs as applicable Quality, timely performance feedback and performance reviews for Crew Members and Shift Supervisors 7. Training & Development of Assistant Managers Assists TSM/GM in training and development of Assistant Managers. Provides proper training and development for Assistant Managers, Shift Supervisors and Crew Members through established systems and follows through to ensure compliance with Company standards. Execution of positional training and cross-training to achieve operating standards (COT/POC) Feedback, intervention and coaching to crew; initiation of corrective action with crew as appropriate Training and utilization of established store systems and standards Training of employees regarding operational changes and new products Identification and development of internal candidates for Assistant Manager and Shift Supervisor positions, as applicable Audit and review of systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors 8. Store Compliance & Planning Ensures proper execution and store compliance with Company policies and procedures. Works with GM/TSM to establish store priorities, and develops and executes store plans. Anticipates and identifies problems and initiates appropriate corrective action. Execution of Company systems and operating procedures Assists GM/TSM with creation and execution of store plan and store priorities Proper escalation of issues Utilization of approved uniform program 9. Other Duties Performs other job-related duties as may be assigned or required. This accountability should be left blank unless a specific program, activity, or contribution resulted which is not addressed by a previous accountability. Qualifications Knowledge: Wendy's operating systems and procedures Wendy's policies and procedures related to job responsibilities Supervisory practices Interviewing practices Crew orientation and training program Federal, state and local employment laws Education and/or Experience: College degree and 1 year of line operations experience in the restaurant industry; or equivalent combination of education and experience. Work Environment: In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Co-Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The Co-Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc. #J-18808-Ljbffr