Union Doorman

Job Description

Job Description

GENERAL SUMMARY OF DUTIES: Maintain company customer service standards within the community. Greets and allows entry to residents and delivery personnel to assist with residents’ needs, providing high quality resident customer service.

SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, or Lead Service Manager

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

1. Assist delivery personnel, guests and all residents with access to the community.

2. Be the first greeter when a resident, prospective resident, vendor, or contractor comes to the community. Emphasize providing excellent customer relationship management.

3. Keep the front sidewalk and entry swept and clean.

4. Provide assistance with hailing taxies for residents as needed.

5. Provide additional services (if applicable) such as coordinating the receipt and pick-up of dry cleaning, arranging for transportation, tickets, flowers, pet services etc...

6. In the absence of a Concierge guest will be offered refreshments while waiting for a Leasing Consultant/Sales Associate or Move-In Specialist to meet with them.

7. Manage, maintain, and report any amenity deficiencies to the Service Manager or Community Director.

8. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident if this is not covered by another associate at the community.

9. Provide additional services (if applicable) such as coordinating the receipt and pick-up of dry cleaning, arranging for transportation, tickets, flowers, pet services etc...

10. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”.

11. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.

Ability to effectively present information to prospective or current residents. Demonstrated knowledge of demographics surrounding assigned community. Must be self-motivated and positive team member with effective communication and client relations skills.

Ability to exercise initiative and problem-solving skills. Ability to establish priorities and coordinate work activities. Possesses professional, friendly greeting skills. Demonstrated experience in providing customer service.

Proven professional verbal and written communications skills with an outgoing personality. Ability to create, compose, and edit written materials. Ability to work in conjunction with residents, prospective residents, vendors, contractors, Company managers, and associates. Polished interpersonal skills.

Knowledge of computer systems and applications. Demonstrated proficiency in the use of the internet and internet searches. Must have experience with computer skills including the spreadsheet, word processing programs, internet, and e-mail at a highly proficient level.

TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Shifts will vary.

EDUCATION AND EXPERIENCE:

1. High School Diploma or its equivalent.

2. Minimum of one year experience as a concierge, doorman or with related customer service.

3. Preference of experience in hotel properties, rental operations, or related upscale service business.

4. Must be an active member of the Union within 30 days of employment.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.