Fragrance Experience Lead

Job Description

Job Description

Tijon Fragrance Lab | Ybor City, Tampa, FL

We're looking for a Fragrance Experience Lead who brings personality, professionalism, and positive energy to our team. This isn't your typical retail position. You'll be part host, part educator, part fragrance enthusiast, and a key player in delivering the Tijon experience.

As our go-to team member, you'll take on additional responsibility, help support daily operations, and play an important role in maintaining the quality of our guest experiences. For the right person, this position offers the opportunity to grow into a store leadership or management role as our business continues to grow.

What We're Looking For

• Exceptional Hospitality: Genuinely warm, welcoming, and attentive, with a natural ability to make guests feel comfortable, valued, and excited about their experience.
• Engaging Personality: Upbeat, personable, and confident. Enjoys connecting with people, engaging in friendly banter, and bringing positive energy to a room.
• Confident Communicator: Speaks clearly, gives easy-to-follow instructions, and is comfortable leading conversations and engaging groups of varying sizes.
• Calm Under Pressure: Can confidently manage a full class, juggle multiple guest requests, and maintain a positive attitude when things get busy.
• Quick Learner & Coachable: Receptive to feedback, eager to learn, and able to quickly understand, retain, and consistently follow established procedures.
• Adaptable & Dependable: Detail-oriented, reliable, and able to adjust when plans change while maintaining high standards.
• Ownership & Initiative: Takes pride in their work, recognizes what needs to be done, and takes action without always needing direction. Someone who looks for solutions rather than waiting to be told what to do.
• Leadership Potential : Demonstrates maturity, sound judgment, and a willingness to take on greater responsibility. Interested in growing professionally and developing the skills needed to lead a team and oversee daily store operations.

What You'll Do

As a Fragrance Experience Lead, you'll play a key role in delivering memorable guest experiences and supporting daily store operations.

• Lead Fragrance Experiences: Confidently lead interactive fragrance-making classes, guide guests through the creative process, and maintain an engaging, organized, and enjoyable atmosphere.
• Deliver Exceptional Guest Service: Welcome guests, anticipate their needs, answer questions, and help ensure every visitor leaves with a positive impression.
• Drive Retail Sales : Introduce guests to our products, make thoughtful recommendations, and identify opportunities to enhance their experience through additional purchases.
• Support Daily Operations : Help manage class schedules, prepare for upcoming sessions, and ensure smooth transitions between experiences.
• Maintain Store Presentation: Keep the fragrance lab, retail floor, restrooms, and stockroom clean, organized, stocked, and guest-ready.
• Process Transactions: Accurately handle purchases, payments, and register operations.
• Manage Guest Communications: Respond to phone calls, booking inquiries, and customer questions in a timely, friendly, and professional manner.
• Support Team Success: Help maintain operational standards, assist fellow team members, and take initiative to keep daily activities running efficiently.
• Create Social Media Content: Assist with capturing engaging photos and videos that highlight our products, classes, and guest experiences.
• Problem-Solving & Guest Relations: Handle routine guest concerns and unexpected situations professionally, using good judgment and knowing when to involve management.

Requirements & Qualifications

• Previous experience in retail, hospitality, customer service, event hosting, or another guest-facing role is highly preferred.
• Comfortable speaking in front of groups and leading interactive experiences.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Self-motivated, dependable, and able to work both independently and collaboratively.
• Willingness to learn and consistently follow established processes and procedures.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to perform essential duties in a fragrance-rich environment with regular exposure to fragrance oils and scented products.
• Reliable transportation to our Ybor City location.

No prior fragrance-making experience is required! We'll provide the training and knowledge you need to confidently guide guests through the fragrance creation process.

Why Join Tijon Tampa?

At Tijon, we believe creating memorable experiences starts with great people. We're a locally owned, family-operated business where creativity, hospitality, and individuality are celebrated. You'll have the opportunity to learn something unique, meet people from all walks of life, develop your skills, and be part of a team that takes pride in creating special moments for our guests. If you bring great energy, take pride in your work, love connecting with people, and enjoy making someone's day a little brighter, we'd love to hear from you!