Dental Front office Manager

Job DescriptionJob DescriptionDental Office Manager — Sears Dental Works (Jacksonville, FL)Sears Dental Works is seeking an experienced Dental Office Manager to lead operations, strengthen systems, improve collections, and elevate patient experience in a growing, technology-forward dental practice.This is not a passive administrative role. This position is responsible for driving performance.ResponsibilitiesLead daily front-office operations including scheduling strategy, insurance workflows, and patient communicationManage insurance verification systems with accuracy and accountabilityOversee treatment acceptance coordination and financial arrangementsTrack and improve collections, production efficiency, and schedule utilizationSupervise front desk team performance and accountability standardsCoordinate hygiene scheduling efficiency and doctor productivity alignmentImplement workflow improvements using Dentrix and automation toolsMonitor KPIs including:Production vs collections ratioSchedule fill rateTreatment acceptance rateOutstanding claims agingReactivation successMaintain a polished, professional patient experience from first call through treatment completionServe as the communication bridge between doctor, assistants, hygienists, and administrative staffRequired QualificationsMinimum 3 years dental front-office experienceMinimum 1 year dental office leadership or supervisory experience preferredStrong working knowledge of dental insurance systems and claim workflowsDentrix experience strongly preferredConfidence presenting financial treatment plans to patientsAbility to manage multiple priorities without losing accuracyProfessional communication skills with both patients and team membersPreferred ExperienceExperience improving collections performanceExperience managing PPO insurance workflowsExperience implementing scheduling efficiency systemsExperience supporting growth-focused dental practicesFamiliarity with AI communication tools such as Emitrr or similar patient engagement platformsPerformance ExpectationsMaintain collection ratio above 96%Reduce insurance aging over 30 daysImprove treatment acceptance consistencySupport schedule optimization for hygiene and doctor columnsHelp implement systems that support practice growth toward $2M annual productionCompensationCompetitive hourly or salary compensation based on experiencePerformance incentives available based on collections and operational benchmarksLeadership role with long-term growth opportunityAbout Sears Dental WorksSears Dental Works provides comprehensive family, cosmetic, and implant dentistry in a modern digital practice environment focused on efficiency, patient education, and long-term relationships.