Porter

Porter

Primary Function

To maintain cleanliness throughout the property and provide assistance to the food and beverage staff in alignment with the mission and core values of the company.

Our mission is to provide a superior gaming and dining experience for all of our guests. As a Porter, you will have the most contact with the areas of the facility where our guests frequent during their gaming and dining experience.


Essential Responsibilities

All job duties are to be performed in accordance with Company Policies & Procedures, Safety Regulations and other legal regulations and requirements (California Health & Safety Code, Division 104, Part 7 - Retail Food). Essential responsibilities include the following. Please note that additional duties may be assigned at a future date:

• Presenting the Casino in a professional, attractive manner by maintaining a clean environment; includes keeping the gaming floor area clean; cleaning and maintaining all restrooms, picking up papers, trays, and recycle boxes from the Gaming Floor, and around the guests
• Assisting Bussers in cleaning the bar area
• Promote teamwork by circulating the gaming floor and dining room for maximum availability and assisting other team members, as needed
• Provide a fun, superior gaming and dining experience by establishing and maintaining a good rapport with guests to promote continued patronage
• Actively participate in safety training by making it a priority each day, takes a leadership role among peers by reporting unsafe practices or hazardous conditions to the CSM, Security or Casino Operations Manager
• Report to CSM or Security any individuals in the casino who appear to be underage, intoxicated, whose conduct appears to be illegal, or who poses a threat to the Company's operations

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge / Technical Skills - Thoroughly understands all aspects of the job; possesses practical hands-on experience; actively pursues relevant training opportunities and utilizes newly acquired knowledge to the benefit of the company and its customers.
• Guest Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions; provides clear, concise, and informative responses.
• Team Work - The ability to work effectively with others, balancing the needs of the team and those of the individual; Gives and welcomes feedback; contributes to building a positive team spirit, building morale, and group commitments to goals and objectives. The ability to create and sustain effective intrapersonal relationships with team members.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Displays energy and vitality in performing daily responsibilities; sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance and Punctuality - Consistently shows up to work on time, and ready to work their entire shift; arrives and meetings and appointments on time.
• Appearance and Grooming - Consistently gives proper attention to personal hygiene; dresses to convey an excellent image of the company; Always follows dress standards for the position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience : Excellent communication and interpersonal relationship skills are required. High school diploma or GED is preferred, but not required. A minimum of 6 months of related experience and/or training, or equivalent combination of education and experience is preferred, but not required.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of organization.

Mathematical Skills: Basic math skills. Ability to accurately calculate addition, subtraction, multiplication and division in an efficient manner.

Reasoning Ability: The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Conditions of Employment


This job has conditions of employment essential to the position that include:

• Must be able successfully pass a thorough background check from the in order to obtain a Gaming License
• Must be able to renew and maintain an active Gaming License according to the city's requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be:

• Standing and Sitting: Specific demands for standing and sitting on this job:

• • Frequently required to stand.

• • Occasionally required to sit.

• Walking and Reaching: Specific demands for walking and reaching on this job:

• • Frequently required to walk and reach with hands and arms

• Climb, Balance, Crawl: Specific demands for this job:

• • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

• Dexterity and Sense of Touch: Specific demands for sense of touch and dexterity on this job:

• • Frequently required to use hand to finger movements, handle, or feel;

• Lifting: Specific demands for lifting on this job:

• • Regularly lift and/or move up to 25 pounds

• Vision: Specific vision abilities required by this job:

• • Close vision

• • Distance Vision

• • Peripheral Vision

• • Depth perception

• • Ability to adjust focus

• Verbal and Auditory Demands: Specific talking and vision abilities required by this job:

• • Must be able to talk and hear

Work Environment: The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires the use of approved safety shoes. While performing the duties of this job, the employee is frequently exposed to heat and humid conditions and vibrations from the kitchen or service stations, slippery floors, bacteria in foods, and the smell of food and alcoholic beverages.
• The noise level in the work environment is usually moderate, ranging from the chips coming together on the casino floors, tables, and overhead speaker to individuals talking loudly. It may also include moderate noise from office equipment computer keyboard tapping, telephones ringing, voices communicating, and music from special events.