Lead Client Service Associate (Teller) Palm Springs, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associates unique experiences background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities families and businesses (small mid-sized and large) CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for Best Bank and Best Commercial Bank from the readers of San Diego Union-Tribune and Orange County Register. Additionally as a division of Zions Bancorporation the bank has collected multiple Greenwich Excellence Awards for Overall Client Satisfaction in Small Business & Middle Market Excellence Awards.

We are seeking a full-time Lead Client Service Associate (Teller) to join California Bank & Trust in Palm Springs . The Lead Client Service Associate plays a key role in leading daily teller operations coaching team members and driving client service excellence to support branch goals.

Responsibilities

• Leads the daily activities of client service associates to ensure smooth and efficient branch teller operations.
• Coaches and counsels branch staff to improve customer service sales and operational skills through regular on-the-job training.
• Collaborates with team members to develop action plans that drive individual and branch goals.
• Oversees daily activities to protect the branch against loss while delivering high-quality client service.
• Maintains an advanced up-to-date knowledge of bank procedures and operational workflows.
• Supervises branch activities as needed in the absence of or in conjunction with the branch management team.
• Expands the client base through effective selling techniques including lending applications cross-selling bank products and assisting clients with their overall banking needs.
• Processes cash transactions and handles other customer service duties within the branch as required.
• Other duties as assigned.

Qualifications

• Requires a High School Diploma or equivalent and 4 years banking cashiering customer service balancing other related experience or successful completion of company approved training.
• Demonstrates expert knowledge of cashiering balancing debits credits bank products and overall banking practices.
• Utilizes a strong working knowledge of basic mathematics to ensure operational accuracy.
• Possesses solid balancing and customer service skills to support client satisfaction.
• Exhibits the ability to identify client needs and cross-sell appropriate bank products and services.
• Displays strong interpersonal and leadership skills to successfully coach and guide team members.

Benefits

• Medical Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance Paid Parental Leave and Adoption Assistance
• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $29-$33 hourly depending on job-related factors such as level of experience.

Required Experience:

IC