Auction Order Picker / Customer Service Associate

Job Description

Job Description

Company: TML Deals, Inc.
Job Type: In Person, Full-Time
Department: Warehouse / Auction Operations
Job Overview

TML Deals is seeking dependable, customer-focused individuals to join our team as an Auction Order Picker / Customer Service Associate. This position combines warehouse order fulfillment responsibilities with front desk customer service support in a fast-paced auction warehouse environment.

Employees in this role will be trained to perform both auction order picking functions and front desk customer service duties. Team members work closely with warehouse staff and front desk associates to ensure customers receive the correct merchandise quickly, accurately, and professionally.

This role is ideal for individuals who enjoy hands-on work, staying organized, helping customers, and working in a team-oriented environment.

Responsibilities:

Auction Order Picking & Fulfillment

• Retrieve sold auction items using invoices, lot numbers, or release documentation.
• Verify merchandise, quantities, and item condition before customer pickup.
• Accurately document inventory removal and item releases in company systems.
• Stage customer orders in designated pickup areas.
• Coordinate with warehouse and front desk staff to resolve order discrepancies or missing items.
• Maintain organized and safe warehouse and pickup areas.

Customer Service Support

• Assist customers during pickup in a professional and friendly manner.
• Help load merchandise safely into customer vehicles when needed.
• Communicate pickup procedures, wait times, and order information clearly to customers.
• Support front desk customer service operations when needed, including assisting with customer questions and operational tasks.
• Escalate customer concerns or issues to management when appropriate.

General Operational Support

• Follow company procedures, safety policies, and operational standards.
• Support loss prevention and inventory tracking procedures.
• Assist with additional warehouse or operational tasks as assigned.
• Maintain productivity, accuracy, and professionalism throughout the shift.

Qualifications

• Entry-level applicants are encouraged to apply; warehouse or customer service experience is preferred.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Willingness to learn company systems, procedures, and workflow processes.
• Ability to work in a fast-paced warehouse and customer-facing environment.
• Ability to lift, carry, push, or pull up to 50 pounds.

Work Environment

• Combination of warehouse and customer-facing responsibilities.
• Fast-paced during high auction volume and customer pickup periods.
• Hands-on role involving walking, lifting, staging, and customer interaction.

Why This Role Matters

At TML Deals, accuracy and customer experience are essential to daily operations. Employees in this role help ensure customers receive the correct merchandise efficiently while maintaining a professional and positive pickup experience. Team members play an important role in keeping warehouse operations organized, accurate, and customer-focused.

Company Description

TML Deals is a fast-growing online auction and liquidation company based in Crown Point, Indiana. Since 2014, we have specialized in the resale of retail surplus, freight, overstock, customer returns, consignments, and liquidation merchandise across a wide range of consumer and industrial categories.

Our business combines the convenience of online auctions with local warehouse operations to provide customers with quality merchandise at competitive prices. Through multiple weekly online auctions, TML Deals connects buyers with thousands of products ranging from tools, appliances, electronics, household goods, outdoor equipment, collectibles, and more.

At TML Deals, our operations are fast-paced, hands-on, and team-oriented. Employees play an important role in helping manage inventory, prepare auction listings, support warehouse operations, assist customers, and maintain organized workflows that keep daily operations moving efficiently.

We are continually growing and adapting our operations to improve both the customer experience and internal workflow processes. Our team values reliability, strong work ethic, adaptability, teamwork, and willingness to learn.

What We Do
- Online auctions and liquidation sales
- Warehouse receiving and inventory processing
- Product inspection and documentation
- Auction listing and e-commerce operations
- Customer pickup and fulfillment support
- Consignment and resale services

Our Work Environment
TML Deals operates in a warehouse and auction-based environment where no two days are exactly the same. Team members may work across warehouse operations, customer service, inventory handling, product documentation, auction fulfillment, and organizational support.

What to Expect:
- Fast-paced during auction and pickup periods
- Team-oriented and hands-on
- Focused on operational efficiency and customer experience
- Built around learning, adaptability, and accountability
- We believe in training employees on company systems and procedures while giving team members opportunities to grow within the company.

Why Work at TML Deals
- Growing company with expanding operations
- Hands-on work environment
- Opportunities to learn multiple operational roles
- Team-oriented workplace
- Experience in warehouse, logistics, auctions, e-commerce, and inventory operations
- Fast-moving environment with operational variety

Company Information:
Company Name: TML Deals
Industry: Online Auctions, Liquidation & Warehouse Operations
Headquarters: Crown Point, Indiana
Website:
Location: 1503 N Main St Crown Point, IN 46307

Company Description

TML Deals is a fast-growing online auction and liquidation company based in Crown Point, Indiana. Since 2014, we have specialized in the resale of retail surplus, freight, overstock, customer returns, consignments, and liquidation merchandise across a wide range of consumer and industrial categories.\r\n\r\nOur business combines the convenience of online auctions with local warehouse operations to provide customers with quality merchandise at competitive prices. Through multiple weekly online auctions, TML Deals connects buyers with thousands of products ranging from tools, appliances, electronics, household goods, outdoor equipment, collectibles, and more.\r\n\r\nAt TML Deals, our operations are fast-paced, hands-on, and team-oriented. Employees play an important role in helping manage inventory, prepare auction listings, support warehouse operations, assist customers, and maintain organized workflows that keep daily operations moving efficiently.\r\n\r\nWe are continually growing and adapting our operations to improve both the customer experience and internal workflow processes. Our team values reliability, strong work ethic, adaptability, teamwork, and willingness to learn.\r\n\r\nWhat We Do\r\n- Online auctions and liquidation sales\r\n- Warehouse receiving and inventory processing\r\n- Product inspection and documentation\r\n- Auction listing and e-commerce operations\r\n- Customer pickup and fulfillment support\r\n- Consignment and resale services\r\n\r\nOur Work Environment\r\nTML Deals operates in a warehouse and auction-based environment where no two days are exactly the same. Team members may work across warehouse operations, customer service, inventory handling, product documentation, auction fulfillment, and organizational support.\r\n\r\nWhat to Expect:\r\n- Fast-paced during auction and pickup periods\r\n- Team-oriented and hands-on\r\n- Focused on operational efficiency and customer experience\r\n- Built around learning, adaptability, and accountability\r\n- We believe in training employees on company systems and procedures while giving team members opportunities to grow within the company.\r\n\r\nWhy Work at TML Deals\r\n- Growing company with expanding operations\r\n- Hands-on work environment\r\n- Opportunities to learn multiple operational roles\r\n- Team-oriented workplace\r\n- Experience in warehouse, logistics, auctions, e-commerce, and inventory operations\r\n- Fast-moving environment with operational variety\r\n\r\nCompany Information:\r\nCompany Name: TML Deals\r\nIndustry: Online Auctions, Liquidation & Warehouse Operations\r\nHeadquarters: Crown Point, Indiana\r\nWebsite: 1503 N Main St Crown Point, IN 46307