Bilingual Patient Service Representative (Burbank)

About Us Orthodontic Experts is committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, our continued growth focuses on transforming smiles and making a meaningful impact in the communities we serve. Job Type Full-time Job Description As a Patient Service Representative, you will provide a warm welcome to all visitors, answer incoming calls, manage the front desk, and provide general administrative support. Key Responsibilities Answer all phone calls. Listen to and return all voicemails left in front of office phones. Check‑in new and existing patients and notify the clinical staff that the patient has arrived. Collect all necessary patient information for new patients (patient registration form, medical history form, HIPAA privacy notice). Check out patients (collect payments, schedule next appointment). Handle questions and provide information to walk‑in patients. Maintain comm‑log up to date with all necessary patient/parent communication information. Review the daily schedule of the clinic for any changes. Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior; adjust clinic hours based on the schedule. Review for bonding approvals. Check that all bondings are approved and active with insurance (the day before and day of the appointment). Understand cancellation policy and reiterate it to patients. Print end‑of‑day reports. Maintain office/reception area cleanliness. Check and reply to all office emails. Verify collected payments against the report and check all credit card transactions. Call patients with outstanding balances. Perform all duties when traveling to another clinic, including administrative tasks. Participate in marketing events. Handle cash. Other tasks as assigned. Requirements High school degree or GED equivalent. 3 years of customer service experience. 2 years of patient service experience. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Access). Excellent problem‑solving and de‑escalation skills. Excellent written and verbal communication skills. Bilingual in Spanish. Travel availability to Orland Park, Kedzie, Homewood, and Willowbrook. Working Hours / Location / Pay Monday – Wednesday 8:45 am – 5:00 pm. Thursday – Friday 6:45 am – 3:00 pm. 2 Saturdays per month. Two 9:45 am – 6:00 pm shifts per month. 7820 S. Cicero Avenue, Burbank, IL 60459. Rate of pay $19.00 – $20.00 per hour. Benefits (Full‑time employees) Paid Patient Service Representative training. Travel pay (when traveling to sister clinics farther than 15 miles away from base clinic). Medical, dental, vision, and life insurance. Short‑term disability. Employee assistance program. Health savings account. Dependent care account. 401(k) with matching. Paid time off. Identity theft protection – LifeLock. MetLaw. Pet insurance. Free and discounted orthodontic treatment. Monthly bonuses. #J-18808-Ljbffr Orthodontic Experts