Quality Assurance Analyst

We are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our growing team. In this critical virtual role, you will be instrumental in supporting our field technicians and upholding the highest standards of quality across our services. This is an outstanding opportunity for an emerging professional to gain significant experience within a fast-paced and supportive environment. This role is 100% onsite and does not provide any remote or hybrid options. Candidates will be expected to commute to the physical location per the weekly schedule requirements. Key Responsibilities: Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360 Manage and process work orders, ensuring strict adherence to established protocols and workflows Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standards Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently elevate complex issues as required Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls Oversee routine data backups and accurately update critical performance metric reports Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans Conduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspections Potential involvement in M&D IT Tickets, contributing to critical system support Skills and Qualifications: Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment Availability to work Pacific Standard Time (PST) business hours Availability to work on Saturdays and/or Sundays Visa sponsorship not available for this role. Compensation: $20.72/Hour - $25.00/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan. Pre‑employment screening may include a drug test and DMV check. We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. We provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. #J-18808-Ljbffr