Customer Service Representative

Job Description

Job Description

Lube Technician

Come join the Jiffy Lube / Lube Management Corp Family!

Jiffy Lube / Lube Management Corp is a group of locally owned and operated Jiffy Lube locations, proudly serving communities in Oregon, Utah and Washington for more than 25 years. We were recently named the Jiffy Lube Franchise of the Year , multiple Utah locations were recognized in Utah Business magazine Top 100 Companies, and we've received the People Award from Jiffy Lube International for best benefits, training and overall company atmosphere!

Our team thrives on helping you grow both personally and professionally, providing opportunities for advancement, creating a fantastic culture and offering award winning training programs recognized by Training Magazine multiple years running.

We're interested in helping your career and adding to your resume because we know that happy and engaged employees lead to happy and loyal customers!

Perks of the job:

• Our award winning and ASE Accredited training program can transform new teammates into skilled technicians in a short period of time
• Career Advancement
• Competitive Starting Pay
• Flexible Hours
• 401K
• Benefits – Medical, Dental, Vision and Life Insurances
• Certification Raises upon completion of training
• Monthly Bonus based on Team Performance

Job Description:

The Lube Technician [BB1] position is a great place to start your career at Jiffy Lube. It’s a fast-paced team environment and the Lube Technician is the first step towards more advanced positions. The role of Lube Technician is to ensure customer receives complete service to his/her vehicle in a timely and professional manner and to maintain a pleasant and safe environment for customers.

Essential Job Duties & Responsibilities for a Lube Technician: [BB2]

• Provide services to customers following procedures and standards as outlined by management for Signature Service and ancillary services including, but not limited to:

1. Assist customers in making correct decisions for preventive maintenance needs
2. Drain oil and replace filters

• Check and replace automotive fluids as directed
• Talk to customer and begin initial service requests by entering information
• Make recommendations to customers, explaining additional services based on manufacturer’s recommendations
• Complete sales transactions when needed
• Assist with advertising
• Understand and comply with OSHA and EPA standards
• Clean facility as directed to maintain the cleanliness and general repair of the shop and property
• Be available to work temporarily at nearby locations
• Follow all policies and procedures as outlined in the Employee Handbook and/or Jiffy Lube documentation
• Other duties as needed

Knowledge and Skills:

• Customer service experience
• Basic computer skills
• Cash handling experience

• High school diploma or GED preferred

Work Environment:

• Exposed to outside weather conditions
• Work in and around potentially moving vehicles
• Frequently required to stand and walk
• Dress and grooming standards

Get started today on an amazing tomorrow!