TELEPHONE OPERATOR / SWITCHBOARD OPERATOR

divh2Job Title/h2pInnovation At Work, Inc. is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility. Operators will provide professional telephone services by answering incoming calls, routing calls to appropriate departments, and assisting callers with general information./ppThis position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional and courteous demeanor./ph3Key Responsibilities Include:/h3ulliAnswer incoming telephone calls in a timely and professional manner/liliRoute calls to the appropriate hospital departments or personnel/liliProvide general information to callers regarding hospital services and locations/liliAssist with paging and emergency communications when required/liliMaintain accurate communication logs and records/liliRespond calmly and effectively during high call volume periods/liliProvide courteous and helpful assistance to patients, visitors, and hospital staff/liliFollow established communication procedures and privacy guidelines/li/ulh3Requirements/h3ulliHigh school diploma or equivalent required/liliPrevious experience in customer service, call center operations, or telecommunications preferred/liliStrong verbal communication skills and clear speaking voice/liliAbility to handle multiple calls and prioritize tasks efficiently/liliAbility to remain calm and professional during busy or stressful situations/liliStrong attention to detail and organizational skills/liliBasic computer skills/liliAbility to work flexible schedules including evenings, weekends, and holidays/liliAbility to complete required training and comply with facility policies/li/ul/div