Support Technician Specialist

Support Technician SpecialistChoose a challenging and rewarding career where you can enjoy a deep sense of personal satisfaction by making a positive and meaningful difference in the lives of others. We are a growing non-profit organization based in Bay City, MI. We believe in advocating, planning, developing, and supporting a comprehensive system of quality care and services designed to achieve the optimum level of health, well-being, and independence of people as they age.Purpose of the PositionThe Supports Specialist works in a team environment to assist with administrative tasks and functions.Responsibilities and DutiesPerforms document processing, data entry, attaching files in computer programs, faxing, filing, and administrative support for the Waiver/ Care Management programs and any other tasks assigned.Communicate with community partners via phone, mail, email, fax, and Vendor View Messages.Receive incoming electronic faxes and distribute to intended recipients.Runs reports, analyzes data and provides the reports to manager for follow-up.Work closely with the supports coordinators to ensure compliance on required documentation for case records.Ability to provide exceptional customer service and meet high proficiency standards, handle confidential information in a private and professional manner.Responding to customer queries, complaints, and requests via phone, and email.Assist in incoming calls, direct calls, answering general inquiries, and directing messages to staff members.Be a referral source to our clients or potential clients.Office maintenance and other miscellaneous office tasks as needed.Attend meetings, trainings and webinars as scheduled.Maintain high quality files and related paperwork in a manner consistent with State, Federal, and Agency standards/policy/procedure/practice/guidelines.Exhibit strong participant advocacy, organizational, and problem-solving skills.Demonstrate excellent communication, telephone, and teamwork skills.Assist with setting up program services with service providers based on Support Coordinators recommendations and assessments, including ongoing follow-up as needed.Review messages through the Vendor View Messaging system and Connect to Care.Assist with paperwork or forms as requested by management.Obtain paperwork required to maintain complete case records, as requested by management.Input and edit service authorizations as needed to maintain accurate case files through designated software programs.Maintain knowledge of local, state, and federal assistance programs and MI Choice/Care Management eligibility criteria.Be willing and able to travel within all ten counties of the region (and at times out of region) in reliable transportation.Requirements for this PositionThis position requires a high school diploma or equivalent.At least two years' experience in customer service in a private industry or public grant funded programs such as those under the Older Americans Act.Experience in word processing is required. Familiarity with record keeping and filing systems is desirable.Experience with Excel is required.Knowledge of community organizations serving the elderly and/or disabled is preferred.Is accurate, conscientious and flexible with attention to detail.Is familiar with computer programs-Word, Excel, Outlook, Power Point, Adobe, etc.Administrative, telephone (switchboard), and excellent interpersonal skills inclusive of proper grammar to meet the demands of this position.Accepts direction, is well organized, and is able meet deadlines.Position requires excellent customer service skills.Willingness to work in a team environment as well as independently.Why Join Our Team?Medical, Dental and Vision Insurance Offered (100% of premiums are employer paid)Health Savings Account (Annual Employer Contributions)Competitive 401K Retirement Plan, with Employer ContributionsShort Term/Long Term Disability (Company Paid)Paid Time Off13 Paid Company HolidaysLife Insurance (Company Paid)Exceptional Work Environment where all team members are valuedStudent Loan ForgivenessTraining OpportunitiesOSHA CATEGORY: This position in the regular course of business would not encounter any tasks or situations involving exposure to bodily fluids. PHYSICAL DEMANDS: The duties of this position are consistent with those of a regular office work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Region VII Area Agency on Aging is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability or protected veteran status. Region VII Area Agency on Aging is an EEO employer-M/F/Vets/Disabled.