Line Service Supervisor

Job Title Line Service Supervisor Location Zionsville, IN – KTYQ Reports to Line Service Manager Core Values Safety First – operate with the safety of Team Members, clients, and guests as our top priority. Do the Right Thing for the Long Term – act ethically, think strategically, and make decisions built for the future. Take Care of Each Other – support our people so they can support our clients. Relationships Matter – build trust one interaction at a time with Team Members, clients, vendors, and communities. Maintain Positivity – celebrate wins and bring optimism to every challenge. Competitive Edge Starting hourly rate: $22.00 – $24.00, depending on experience, paid bi‑weekly. Overtime paid for all hours worked over 40 hours per week. Position classified as FLSA Non‑Exempt. Responsibilities The Line Service Supervisor leads day‑to‑day ramp and FBO ground support operations, ensuring safe, efficient, and client‑focused service. Shift Leadership and Team Direction Direct and coordinate all ramp activity during assigned shifts. Coach and hold Line Service Technicians accountable to SOPs, safety policies, and service standards. Model composure and precision under pressure, setting the tone for high‑traffic periods, weather events, and complex operations. Manage aircraft stacking and hangar space allocation to maximize efficiency. Escalate personnel concerns, safety observations, and operational issues to the FBO Manager promptly. Ramp Operations and Safety Fuel aircraft following safety protocols and manufacturer specifications. Operate ground support equipment safely and in compliance with procedures. Oversee quality control for fuel farms, ensuring accuracy, documentation, and regulatory compliance. Coordinate winter weather operations, including snow removal, runway inspections, and NOTAM issuance. Identify and mitigate ramp conditions, equipment issues, or behaviors that create risk. Client and Guest Experience Deliver concierge‑level ground service to clients and crew. Provide ground transportation with professionalism and accuracy. Operate point‑of‑sale systems accurately, ensuring correct billing. Identify upsell opportunities to generate revenue. Represent the Jet Access brand through appearance and interactions. Package and Cargo Handling Sort, route, load, and unload packages and cargo safely. Verify cargo handling accuracy and coordinate with team members. Maintain organized staging areas with clear labeling. Communicate status to the FBO Manager and relevant parties as required. Follow regulations and procedures for sensitive, oversized, or time‑critical cargo. Facility Standards and Continuous Improvement Maintain ramp, hangar, and support areas in a clean, organized, operational state. Collaborate with leadership to identify process, equipment, or training gaps. Participate in seasonal readiness planning for high‑demand periods. Support onboarding and skills development for new technicians. Complete special projects and initiatives as needed. Qualifications High School Diploma or GED equivalent; additional technical or aviation training preferred. 3+ years of line service or FBO ground operations experience. 1+ year of shift‑level leadership, team coordination, or mentorship experience. Knowledge of ramp safety standards and ground support equipment operation. Proficiency in Microsoft Office and point‑of‑sale or billing systems. Strong written and verbal communication skills. Must successfully pass a background check and pre‑employment drug and alcohol screening. Alignment with Jet Access core values and commitment to safety, accountability, and team excellence. Physical Demands and Work Environment Full‑time, on‑site presence at an assigned FBO location. Regularly lift and move up to 50 lbs, stand for up to 8 hours per shift, and bend, kneel, stoop, and reach. Work outdoors in all weather conditions, including extreme heat, cold, and precipitation. Valid state driver’s license required; operate ground vehicles safely. What This Role Asks Of You Maintains composure during high‑pressure situations. Communicates with clarity and directness across the team and with leadership. Receives feedback constructively and models openness to the team. Builds trust with Team Members, clients, and crew through reliability. Brings a service mindset to every shift, reflecting the Jet Access brand. What The Days Look Like Schedule varies by airport operating hours and demand; includes mornings, evenings, weekends, and holidays. On‑call availability required for weather events, staffing gaps, or off‑hours needs. Flexibility to work extra hours during peak periods or irregular operations. Attend team huddles, safety briefings, and operational meetings as required. Manage time independently across concurrent priorities without direct supervision. What Sets You Apart NATA Safety 1st Line Service Training or equivalent certification. Experience with fuel farm operations and quality control documentation. Background working across multiple FBO locations or within a multi‑site aviation operation. Familiarity with winter operations, including braking action inspections and NOTAM procedures. Equal Employment Opportunity Statement Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion. Employment decisions are based solely on the qualifications and merit of the individual candidate and the needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. #J-18808-Ljbffr