Field Engineer 3

Must Have:


attention to detail
Communication
Deskside Support
Multi-task management


JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***


FG Job Posting ID: UIS2JP00002414


*** Job Class: FE 3


*** Bill Rate: ***-***


Minimum Pay Rate: ***-***


Pay Rate Range:
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End Client: Torchmark


Work Address: 133 NW 122nd St
Oklahoma City
Oklahoma
USA
73120


Driving/Non-Driving: Non Driving


Duration: Possibly Long Term


Minimum 2 Years Experience - Deskside Support Experience required

MUST HAVE ON TOP OF EVERY RESUME
Please list the BR and Have you ever worked for ***, as a contractor or FTE?
1. How many years' experience do you have with installing?
Desktops:
Laptops:
Printers:
Software:
2. How many years' experience do you have with Desk Side Support?
3. How many years' experience do you have with Troubleshooting?
Repairs of Desktops:
Repairs of Laptops:
4. How many years' experience do you have with Software?
5. How many years' experience do you have with Hardware?
6. How many years' experience do you have with ticketing systems?
7. Do you have you're A+ Certification?
8. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
9. Have you ever worked for *** as a FTE or Contractor, if so when and who was the manager as well as why did you leave?
10.Are you at least 18 years of age?


Description
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.


This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.


Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system