Certification Coach

Job Description

Job Description

Position Description: Summit Professional Education is a national leader in professional education, dedicated to empowering healthcare professionalsincluding physical therapists, occupational therapists, speech-language pathologists, mental health providers, and morethrough continuing education, certification programs, and exam preparation. At Summit, we believe in education as a healthcare professionals superpower, driving confidence, competence, and real-world patient impact. **We are looking for EITHER a Full-time OR Part-time candidate for NFPT, an entity of Summit**ABOUT NFPT: Our mission at NFPT is to empower fitness professionals with the knowledge, tools, and support to build meaningful careers and transform lives. For over three decades, NFPT has equipped personal trainers with accessible, science-backed education and unparalleled professional growth opportunities. We are accredited by the industry gold standard, NCCA (National Commission for Certifying Agencies), ensuring success with employers and business ventures. Beyond certification, we are committed to lifelong career growth through education, mentorship, and business development resources.Position Overview: Were looking for a Certification Coachsomeone who can connect with future fitness professionals, help them choose the right path, and guide them all the way through certification and career launch. This role is equal parts motivational coach and conversion-focused sales advisor. The right person thrives on helping people reach their goals and knows how to nudge them to take action.

Youll follow up with inbound leads, support live webinars, host small group consults, and help current students stay on track. Youll be part of a lean, high-impact team and play a pivotal role in shaping how NFPT supports its growing community.
Key Responsibilities
Enrollment & Conversions
Follow up with prospective students (leads from paid ads, webinars, lead magnets, and referrals) via phone, email, and SMS
Lead discovery calls to identify goals, match prospects with the right CPT pathway, and confidently overcome objections
Guide prospects through the enrollment process and motivate them to commit to their goals
Track all activity in the CRM and meet conversion and outreach KPIs
Student Coaching & Retention
Host and/or co-facilitate informational webinars, live Q&As, and onboarding sessions
Provide light coaching and accountability to help enrolled students progress through their course and stay engaged
Offer 1:1 consults and group sessions to answer questions and support test preparation
Promote NFPTs continuing education, membership model, and career support tools to maximize retention and student success
Strategy & Collaboration
Share insights with marketing about objections, lead quality, and message alignment
Suggest improvements to outreach processes and student engagement strategies
Represent the voice of the studentbefore and after certification
Support social media efforts by responding to student questions, creating compelling content, and more
KPIs & Performance Metrics
Lead-to-enrollment conversion rate
Time-to-enrollment from first contact
Webinar attendance and post-event follow-ups
Student retention and recertification rates
CRM activity and data quality
Engagement in coaching sessions and CE pathways
Qualifications
CPT experience strongly preferredyou understand the journey because youve lived it
Passionate about fitness, coaching, and helping others succeed
Motivational, confident, and able to connect with a variety of personality types
13 years of experience in sales, admissions, or customer success (fitness or education industries a plus)
Comfortable speaking in front of small groups and co-hosting live webinars
Highly organized with solid follow-up and time management skills
CRM experience preferred
Why Join Summit?
Competitive salary + commission
Health benefits package (full-time)
Career growth in a fast-evolving company
Opportunity to shape the future of fitness education
A mission-driven team that values your ideas and impact