Genesis Automotive Service Advisor

Job Description

Job Description

Service Advisor - Genesis of Manchester (Bedford, NH)

The New Standard of Luxury Service As we prepare to open our brand-new, 36,000-square-foot standalone flagship facility in Bedford, Genesis of Manchester is seeking a professional Service Advisor. This is an opportunity for a customer service expert to transition into a high-earning career within a sophisticated, guest-centric environment.

• Compensation: Competitive package ranging from $65,000 - $120,000 based on performance and CSI.

• State-of-the-Art Workspace: Work in a pristine, climate-controlled facility with the latest diagnostic technology.

• Comprehensive Coverage: Medical, Dental, Vision, Life, and Disability insurance.

• Retirement & Growth: 401(k) with company match, paid training, and clear paths for advancement.

• Additional Perks: Accrued vacation time, employee vehicle programs, and service discounts.

• Guest Advocacy: Take ownership of the guest experience, ensuring every interaction reflects the Genesis brand's high standards.

• Service Management: Efficiently build, document, and manage repair orders; oversee billing and cashiering with precision.

• Technical Consultation: Act as a subject matter expert on vehicle maintenance, warranty claims, and the Genesis Service Valet program.

• Operational Flow: Collaborate with the shop foreman to distribute work effectively, ensuring technicians' time is maximized and guest vehicles are delivered as promised.

• Brand Integrity: Maintain top-tier Customer Satisfaction Index (CSI) scores and ensure all administrative tasks adhere to manufacturer and company policies.

• Professional Presence: An organized, friendly demeanor with a polished appearance suitable for a luxury setting.

• Computer Proficiency: Strong computer skills are essential. Experience navigating Dealership Management Software (DMS) and digital billing systems is highly preferred.

• Communication: Exceptional verbal and written skills; the ability to explain complex technical needs to guests clearly and confidently.

• Experience: A background in high-end customer service or hospitality is encouraged. We value a "service-first" mindset and provide the training necessary for industry-specific success.

• Requirements: A self-motivated, team-oriented approach and a valid driver's license with a clean driving record.

AutoFair is a premier dealer group in New England, dedicated to building enduring relationships with our clients. We hire based on professional competence and a passion for excellence. Join us as we establish the future of Genesis in Bedford.

AutoFair Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.