Customer Service Associate

We're Hiring!Our team works hard to reach our goals together as a team and have fun while we are doing it!About Our AgencyWe're excited to be approaching our 10-year anniversary this December! Our close-knit team is made up of 5 full-time and 1 part-time team members, and we treat each other like family. With a strong team spirit, we work toward shared goals while keeping things light and fun—mixing professionalism with plenty of camaraderie along the way. We offer a retirement plan with match, paid time off, a benefits allotment, and ongoing promotions with rewards like cash, extra time off, or items from a team member's wish list. I bring 20 years of State Farm experience (including time as a team member myself) and a Bachelor's in Business Administration from Elon University, with a focus on Management. Our office is laid back but driven—we push hard for results while keeping a positive, supportive vibe.Role DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Beau Burton - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.ResponsibilitiesAnswer customer inquiries and provide policy information.Assist clients with policy changes and updates.Identify additional ways that our team can serve each customer.Process insurance claims and follow up with clients.Maintain accurate records of customer interactions.QualificationsStrong communication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.Bilingual Spanish preferred.Compensation: $35,000.00 - $50,000.00 per yearApply Now And Let Us Put You On The Path To SuccessState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Beau Burton - State Farm Agent