Logistics Accounts Manager

Logistics Accounts Manager

JACKSON MS TOTAL TERMINAL Monday-Friday 7:30am - 4:30pm

Compensation Range: $57,300 - $86,000

Who We Are:

TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles.

What You'll Do:

• Manage and develop a team of logistics agents
• Manage key relationships with customers
• Responsible for providing pricing to key customers
• Provide the Logistics Agents with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
• Maintain and further develop customer and warehouse relationships through daily communication
• Provide excellent customer service by tracking on time pickups and deliveries are made
• Document all special service requirements of customers and warehouses
• Enter loads and appointments in the TMS
• Set pick-up and delivery appointments with warehouses
• Proactively provide tracking updates to customers and warehouses
• Manage all unplanned accessorial charge issues related to the customer and related warehouses
• Enter all necessary information into the TMS to ensure data integrity
• Prioritize tracking and appointment setting based on time constraints and customer priority
• Represent our customer when working with contracted carriers
• Identify and communicate ways Total Logistics can continuously improve in its operations
• Assist in the development of new employees

What We're Looking For:

Education

• College degree in business or transportation field is preferred.

Experience

• Sales, Marketing or Customer Service experience preferred
• Account management required

Skills/Certifications

• Excellent written and verbal communication skills
• Experience working in a deadline driven environment
• Ability to work in stressful situations
• Ability to multitask required
• Entrepreneurial Spirit
• Attention to detail

Why Total?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Work Environment / Physical Requirements Normal office settings

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.