Program Manager FSP

Under the direction of the Clinical Director, the program manager oversees the mental health services provided to all individuals open under FSP program. The program manager supervises the clinicians, case managers and/or peer support staff to ensure quality service delivery and meeting the contract obligations for FSP. The program manager also coordinates and provides oversight to the administrative functions that impact all FSP services.

Position Competencies:

• Ability to provide leadership to clinical and administrative staff

• Must be able to successfully complete Live Scan screening with no negative indicators.

• Basic computer skills and literacy are required to use the agency electronic health record. Staff must be able to logon, type, use a mouse and negotiate through various screens or windows to complete daily chart documentation or supervision requirements.

• Ability to respond quickly, effectively and with equanimity to member crisis and life situations.

• Ability to communicate well verbally and to articulate treatment model.

• Excellent written and verbal skills.

• Knowledge of specialty mental health services, including targeted case management and rehabilitation services.

• Ability to work as a team member and to work with other agencies, collaborators, and community resources.

Position Requirements:

• Master’s degree in Social Work or related field.

• Qualifies as a Qualified Mental Health Professional (QMHP) by the Department of Mental Health.

• Must have at least 2 years’ experience providing mental health services.

• Must be eligible to submit for licensure with the Board of Behavioral Sciences.

• Must have valid California Driver’s license and the availability of a car with adequate insurance.

Primary Duties:

• Supervises and provides oversight for assigned staff (comprised of case managers, peers, and/or clinicians) assisting them in identifying barriers to achieving program goals and developing recovery oriented solutions for client problems and needs.

• Meets weekly with the staff to ensure they receive adequate orientation to their position, ongoing information, support, and resources to carry out the duties of their job. Assist staff in identifying barriers to achieving program goals and in developing solutions to overcome barriers.

• Oversee and participate in implementation of agency identified Evidenced Based Practice (EBP) interventions, treatment strategies, practices and service elements to improve outcomes for the population served.

• Establish and monitor systems to ensure clinical assessments, corresponding updates, treatment plans, and outcomes measures are clinically relevant to the individual client as well as completed, reviewed, and signed in a timely manner as specified by Los Angeles County Department of Mental Health and agency standards.

• Ensures staff team members document all services provided and ensure service codes and time billed are accurate consistent, and clinically relevant. Documentation is to be completed and submitted in a timely manner.

• In conjunction with the SCHARP Management Team, plans and implements relevant in-service training for the staff; provides in-service training and identified outside resources as needed.

• Follows the agency’s personnel policies when in the process of hiring, disciplining, and terminating staff. This includes the involvement of the Clinical Director and the Human Resources Director.

• Work as a team with relevant inter/intra agency teams such as the SCHARP housing department, Department of Probation and psychiatrists to provide consistent services.

• Maintain billing expectation and meet all documentation standards in the clinical record.

• Follows up on any client grievances, following SCHARP policies and procedures.

• Responds to crisis, emergency and urgent care issues twenty-four hours per day, 7 days a week to clients on a scheduled on-call basis. Interventions should be made in an effort to avert hospitalization and/or incarceration and promote recovery. Obtain and maintain LPS designation.

• Ensures systems/procedures are maintained, implemented or developed to support administrative functions such as; time sheets, check requests, staff schedules, vehicle check out, and other performance measures are entered timely.

• Coordinate and manage all referrals submitted to the program and assign cases to appropriate staff in a timely manner. Request and review referral information from appropriate sources ensuring applicants meet program eligibility criteria. Monitor and maintain a list of all clients referred and maintain record of disposition of all clients in real time. Ensure timely opening of cases.

• Conduct quarterly reviews of all open cases to ensure that there is a steady flow of clients transitioning out of the program once program goals have been met. Conduct monthly case reviews regarding high risk/high need clients for disposition.

• Works with the Clinical Director in ensuring the program outcome measures and other client statistical or satisfaction data is collected and submitted for data entry in a timely manner.

• Knowledge of program services contract-budgetary responsibilities and how to motivate staff in meeting deadlines and contracted services provision.

• Participates in the Quality Assurance and Utilization Review Committees, ensuring that all client cases are reviewed in a timely manner and that all documentation meets Los Angeles County Department of Mental Health standards.

• Meets weekly with the Clinical Director and keep informed of all aspects of the program in a timely manner. Ensure all FSP unique protocols are being qualitatively followed and report to Clinical Director any discrepancies of established clinical and administrative systems.

• Attends and participates in all pertinent SCHARP and relevant County meetings.

• Other Administrative and clinical duties as assigned.