Service Advisor

Service AdvisorThe Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative. At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.BenefitsMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingFamily owned and operatedLong term job securityResponsibilitiesGreet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.Schedule appointments using dealership-approved forms.Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.Obtain customer and vehicle data. Secure method of payment.Test drive the vehicle with the customer if there is any question as to the nature of the problem.Inspect all vehicles for bodywork, notify the customer that the work is neededAdvise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.Ensure that all Repair Orders are accounted for.QualificationsExcellent communication skillsMust have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicleMust be a team player with impeccable honesty and integrityMaintain a high level of professional personal appearance and conductWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.