Front Office Specialist

Greet patients and guests warmly in person and by telephone Identify self and practice to patients and guests Answer incoming calls and direct them to appropriate personnel Take messages in the EHR Handle non-clinical processes Schedule patient appointments Communicate promptly with patients about delays or waits Collaborate with clinical staff and providers Manage patient call wait times, voicemails, and messages Register and schedule patients Verify patient insurance eligibility through Experion Check in patients and scan insurance cards and IDs into the EHR Ensure completion of required paperwork Collect co-pays, deductibles, self-pay balances, and outstanding balances Manage cash allowances, opening balances, change, collections, superbills, posting reports, and bank bags Check patients out and arrange payment plans Schedule follow-up appointments and send appointment reminders Coordinate with the clinic for pharmaceutical representatives, visitors, sample pickups, and other clinic requests Perform other duties assigned by management Requirements High school diploma or equivalent 2 years administrative front office experience in a physician practice or health care setting Previous customer service experience is required Ability to multitask Ability to communicate with various customers Ability to work day shift Experience with patient registration and scheduling Experience verifying insurance eligibility through Experion Experience using an EHR Cash management experience Ability to collect co-pays, deductibles, and outstanding balances Ability to accurately balance daily cash collections and reports Core Competencies Demonstrates expertise in patient registration, scheduling, and insurance verification, while effectively managing cash collections and providing exceptional customer service in a healthcare setting. Highest-signal resume keywords Patient Registration Insurance Verification EHR Experience Cash Management Customer Service Hard Skills Patient Scheduling Insurance Eligibility Verification Cash Collection EHR Usage Appointment Management Soft Skills Multitasking Communication Collaboration Certifications & Qualifications High School Diploma or Equivalent Industry Keywords Healthcare Setting Front Office Experience Patient Check-In Co-Pay Collection Administrative Support Tools & Technologies Experion #J-18808-Ljbffr