GUEST SERVICES REPRESENTATIVES

Job Title

Duties

Receives and confirms room reservations by letter, telephone, email or personal contact.

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to room as needed. Ensures that only authorized patrons use government-sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

Maintains current checkout list.

Maintains and sells sundry sales items to patrons.

Maintains a professional appearance and demeanor at all times.

Ensures required information is received from guest and entered into guest folio. Prints backup from property management system.

Ensures housekeeping status or rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests.

Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.