Service Advisor

McDonald Mazda West McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that's focused on growth, support, and purpose. As a longtime member of Mazda's President's Club, we're proud to deliver an elevated experienceboth for our customers and our team. Come join a dealership where energy and integrity meet. Compensation Overview (*only required for commission jobs, pay range for hourly and salary positions will be set up in req creation) This role is commission based. Average compensation for this position is $60,000 with top performers earning $150,000 Experience & Qualifications Needed: Valid driver's license and clean driving record 1-3 years of progressive experience in auto service is preferred but not required Consistent record of service and sales success Strong record of positive customer satisfaction results Team-oriented and self-motivated Able to work independently Essential Duties and Major Responsibilities: Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships. Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales. Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication. Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers. Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business. Track performance metrics like sales totals and closing ratios to drive continuous improvement. What We Offer: Competitive 401k / 401k matching Medical / Dental / Vision Insurance Employee Assistance Program (EAP)-free, confidential counseling PTO Accrual Health Savings Account Flexible Spending Account Voluntary Life and AD&D Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactionswith our customers, our community, and our employees. Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we doit's about the family we build along the way. Disclaimer: [FOR EVERGREEN REQS:] Applications for this position will be accepted and reviewed on an ongoing basis. [FOR JOBS WITH TARGET CLOSE DATE:] This position will remain open for at least three days and will close upon candidate selection. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to View email address on click.appcast.io or call View phone number on click.appcast.io.