Application Engineer III

Position:
Application Engineer III
Job Description:

What You'll Be Doing:

• Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution
• Analyze, debug and troubleshoot software programs and applications. Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches
• Maintaining and providing production support for the existing systems as needed
• Engaging with various stakeholders to provide updates for tickets
• Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams
• Building and maintaining a document repository with global partners
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team
• Provide on-call production support

What We're Looking For:

• Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
• Experience debugging Oracle PL/SQL and writing advanced level queries, specifically in Oracle PL/SQL
• Knowledge in Kotlin or Java is a plus
• Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems
• Contributes to process improvements
• Demonstrated ability to work in a team environment including the ability to work collaboratively with business users
• Ability to solve complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Typically resolves complex problems or problems where precedent may not exists
• Works independently

Work Arrangement:

This position will be in office 5 days a week, Monday - Friday.

What's In It for You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick, holiday, vacation, etc.)
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Tuition Reimbursement
• Short-Term/Long-Term Disability Insurance
• Climate controlled environment with excellent break room facilities
• Located in central Reno, near public transportation (RTC Route 56)
• And more!

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!


Annual Hiring Range/Hourly Rate:

$102,900.00 - $141,680.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.


Location:
US-NV-Reno, Nevada (Maestro Dr)

Time Type:
Full time
Job Category:
Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.