Customer Service Specialist

Description Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES , keep reading to discover how you can significantly contribute to Team USA's success! Here's a summary of responsibilities: Assist with daily direction and support in the efficient operation of the dining services function. Assist in maintaining the quality and quantity of the service function ensuring serving lines are properly maintained, stations are stocked, and nutritional information is properly displayed. Leads by example and ensures department standards are upheld. Here’s how you’ll have an impact: Cashier Operations Fulfill cashier duties while assisting in servery and dining operations. Follow cashier standard operating procedures by adhering to company policy. Assist with the efficient operation of the cashier function including accurate, daily reconciliation of credit card transactionsand reporting of daily sales. Ensure program meal coupon orders are approved by management. Fulfill requests and obtains signature when order is ready for pick up. Handle dining room reservations and ensures table setup and reserved signs are in place prior to the customers arrival. Report any ID card discrepancies to management immediately to include name, affiliation, date, andtime. Ensure chefon dutyhas forecasted and actual meal numbers for the shift. Assist withdaily/monthly reports. Dining Operations Provide daily operational support to front operations team members ensuring efficient and effective operations. Maintain the level of sanitation of dining and servery areas. Ensure that nutritional information and signage is properly displayed. Bring any concerns for such information to the registered dietician. Ensure serving utensils are accurate for athletes’ portion control, serving lines are maintained at the highest level. Assist with front operations temporary staff training and orientation as needed. Report and follow through with accidents/incidents to include documentation and management notification. Assist in coordinating the safety and sanitation of the Food & Nutrition Service department. Ensure maintenance reports and daily shift reports are complete. Assist with the sanitation of all front of the house areas and reports environmental service issues to Executive Chef and/or dining leadership. Department Operations Obtain customer service feedback and assist with maintaining communication of remedial action, as well as department operational improvements. Work with the Customer Service Coordinator in the development of new operating materials and support services to include training. Assist management by working large functions as assignedand oversee staffing and front operations meet event requirements. Assist with inputting FMD work orders and reports equipment malfunctions immediately. May be required to call in service vendor after hours or on weekends. Perform any combination of duties for cashiers and other service staffas needed. Take initiative to suggest improvements to the operating format, communicate ideas about improving and maintaining standards in their area, and fill in as needed to assure efficient operations. Follow policies and procedures of the USOPC, OPTC, and department. Comply with OSHA work and Health Department food safety regulations. Uphold USOPC code of ethics. Perform other duties as assigned. Here are the skills and experience you'll need to be effective: Education inthehospitality industryor equivalent related work experience Serve Safe Certificationpreferred, or willingness to obtain Minimum2-3yearsofexperienceas cashier and service provider Computerprogramexperiencein the following Microsoft programs:Word, Publisher, PowerPoint, Excel and Notes. Strong organizational skillsandattention to detail. Excellentwritten, oraland professional communication. Ability to work independently under pressure. Thorough knowledge of proper sanitation and safety procedures. Ability to display good customer serviceskillto both internal and external customers. Able to communicate effectively and be a team player. Ability to effectively lead and guide work team and leads by example. Knowledge of proper use of chemicals. Complies with OSHA work safety and Health Department food safety regulations. Maintains confidentiality on USOPC and department matters. Here are the tools, equipment, & conditions: Shared workspace Prolong standing, bending, kneeling,and stretching Ability to lift/move 50 pounds with buddy system Various commercial food service equipment Ableto work aflexiblework scheduleto include days,nights, weekends,and holidays Essential personnel position requiredto report to work as scheduled Regular attendance at work is an essential job function Here's where you'll work: Colorado Springs Olympic& ParalympicTraining Center Here's some more information you need to know: Hiring pay range $17.00 - $19.00 per hour. This Full-Time, Non-Exempt, position is intended to work 40 hours per week. Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion. Benefits: This position will be eligible for USOPC benefits. You can view a summary here . This job posting will close 12:00pm MT on 8/13/2026.