Table Games Shift Manager

Job Description

Job Description

Revo Casino & Social House is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment. 

Welcome to Revo Casino and Social House! 

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. 

 

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. 

 

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. 

 

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference. 

 

Position Summary: 

The primary responsibility of the Table Games Shift Manager is to provide superior guest service while overseeing the Table Games and property operations on his/her assigned shift. Acts as a role model for all Team Members on his/her shift. All duties are to be performed within the guidelines of the casino’s policies and procedures, Internal Control Standards and objectives. The Shift Manager must adhere to and enforce all Table Games policies and procedures.

 

Essential Responsibilities:

1. Lead and support table games dealers to deliver legendary customer service. 

2. Provide training, tools, and support to empower table games dealers as service professionals. 

3. Drive continuous improvements in the employee experience within the table games team. 

4. Ensure operational and game integrity is maintained. 

5. Track guest play and communicate relevant information to the immediate Supervisor. 

6. Resolve minor disputes professionally and promptly. 

7. Address guest concerns quickly and efficiently. 

8. Implement changes in table games limits to meet customer demand and business needs. 

9. Inform leadership and Surveillance team of any unnatural or irregular play. 

10. Manage and maintain bank floats. 

11. Report significant cash and cheque transactions. 

12. Manage day to day operations of all Table Games 

13. Adhere to all regulations, internal controls, and company policies and procedures. 

14. Manage, schedule, and discipline Table Games Dealers and Supervisors. 

15. Meet attendance guidelines and adhere to regulatory, departmental, and company policies. 

16. Ensure effective communication with team, leadership and guests. 

17. Comply and enforce all best practices, policies and regulations 

18. Be a subject matter expert for all games offered on the floor 

19. Attend all mandatory trainings. 

20. Other duties as assigned. 

 

Position Qualifications: 

• High school diploma or equivalent.
• Minimum of 2 years' experience as a supervisor/manager in previous roles.
• Understanding of various table games, including blackjack, poker, roulette, and others.
• Excellent math skills and attention to detail, with the ability to quickly and accurately calculate payouts and manage bets.
• Must pass a background and obtain required licenses with the NH Lottery.
• Availability to work flexible hours, including evenings, weekends, and holidays.

 

Physical Requirements: 

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift.