Call Center Agent
Mechanics Cooperative Bank
Position: Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various communication channels including phone, secure messaging and contact us. The Call Center Agent is expected to be highly proficient in resolving problems, identifying customer needs, and aiding in the resolution of customer complaints while recommending appropriate solutions. Key Accountabilities for This Position:
- Thorough knowledge of the Bank's core system.
- Proper phone skills and etiquette.
- Strong attention to detail and follow through.
- Thorough knowledge of Mechanics Cooperative Bank's products and services.
- Ability to market and refer products to customers.
- Strong compliance and Federal Regulation knowledge.
- Good problem-solving and decision-making abilities.
- Knowledge of basic computer functions and strong math skills.
- Excellent oral and written communication skills.
- Retail/sales experience or equivalent work experience preferred.
- Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
- Must be able to relate to other people beyond giving and receiving instructions
- Must be able to get along with coworkers or peers without exhibiting behavioral extremes
- Display a willingness to receive and respond appropriately to criticism from a supervisor
- Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees
- Always deliver superior customer service.
- Identify, support and resolve service needs of customers in an environment that requires accuracy, multi-tasking and effective listening and communication skills.
- Provide back-office support for the branch network.
- Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and various channels.
- Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud threats and steps needed to protect customers and the Bank.
- Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, and new card orders.
- Protect customer information by following department security guidelines and procedures.
- Complete necessary customer documents and forward them to branches for customer signatures.
- Participate in and support Call Center sales and cross selling efforts.
- Verification of address changes and online banking enrollments.
- Assist with Online Banking password resets and customer inquiries.
- Complete outbound calls for the 2 day calls on the 2x2x2's.
- Responsible for reviewing incoming fax requests and forwarding them to the correct departments.
- Take ownership for customer error and problem solving including any necessary research to bring about a positive resolution to the problem.
- Participate in customer courtesy call initiatives including quarterly Call Night.
- Serve as sales champion for all delivery channels
- Meet expectations for all call center-related statistics, including but not limited to measurement of calls handled and not ready times.
- Responsible for tracking and maintaining detailed customer call notes.
- Actively listens to clients to identify referral opportunities.
- Respond to Contact Us and Secure Messaging and respond to customers in a timely manner.
- Address basic loan inquiries.
- Complete all training requirements on time.
- Other duties as assigned.
- Calls may be monitored and or recorded for quality service and training purposes.
- Strong computer skills including familiarity with multiple browsers, multiple tabs, and multiple window navigation required.
- Must be able to overcome disgruntled customer objections and work toward a positive outcome.
- Ability to perform in a face-paced environment requires high energy and strong sense of urgency.
- Stationary position wearing a headset for extended periods of time.
- Good knowledge of Bank products and services, sufficient to have initial conversations with prospects, qualified leads and refer business customers.
- Responsible for adhering to all applicable Bank policies, procedures, law and regulations.
- Thorough understanding of residential and consumer lending products.
- Call Center/sales experience or equivalent work experience preferred.
- A mobile phone is required to perform multifactor authentication on system applications and as a method of contact.
- Flexibility with scheduling and Saturday hours required.
- Must be self-motivated and work well in a team environment.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Call Center Agent in Taunton, MA vacancy
$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role...SuggestedPart timeCasual workRemote workFlexible hoursAFG
Taunton, MA5 days ago$22 - $24 per hour
...If so, WELCOME HOME to a career with Jordan's! We are looking for motivated problem solvers to work in our fast paced, technical call center. In this customer service job, you will be responsible for responding to a high volume of inbound and outbound calls. You will assist...SuggestedRemote work3 days per weekJordan's Furniture
Taunton, MA5 days ago- Join Our Dispatch Team in Taunton! We are growing again!! Come join our Dispatch Team in Taunton! Are you an experienced dispatcher that is looking for a great opportunity? We're searching for someone who can coordinate schedules, support drivers, and keep our team...SuggestedWork at officeWeekend workWeekday work
Dennis K. Burke, Inc.
Taunton, MA4 days ago - Switchboard Operator Operates a multi-position switchboard, including paging and beeper systems. Must be able to speak the English language in an understandable manner and convey information effectively through written and oral communications. Switchboard/hospital experience...Suggested
$19 - $21 per hour
...Call Center Representative At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all from loans to checking accounts...SuggestedHourly payWork experience placementWork at officeFlexible hoursRockland Trust
Brockton, MA1 day ago$6 per unit
Earn cash for playing games & taking surveys Turn your free time into cash! Play fun mobile games, share your opinions, and get rewarded for activities you already enjoy. -Earn for each survey you take -Earn up to $6 per survey -The average user earned $27 yesterday...Remote workBabki
Brockton, MA3 days ago- A dynamic travel company is looking for a Customer Service Representative to join their growing travel team. This role requires an enthusiastic individual to provide world-class service to clients before, during, and after their trips. Key responsibilities include handling...Remote workWork from homeFlexible hours
Hellosunshinetravels
Taunton, MA5 days ago - ...Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners...Weekly payMinimum wageLocal areaFlexible hours
Albertsons
Attleboro Falls, MA1 day ago $70k - $120k
Overview: If You’re the Best at Sales, You Have a Place with the Best in Pests As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years...Base plus commissionOrkin
Berkley, MA1 day ago- A Day in the Life: As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receivin
Albertsons
Attleboro Falls, MA2 days ago - Johnson & Johnson is seeking an Admin Assistant to provide essential administrative and operational support to leaders and teams within Strategy & Transformation. You will coordinate schedules, manage communications, support meetings and projects, and maintain accurate...
Johnson & Johnson MedTech
Raynham, MA2 days ago $91k
...to assigned leaders and teams, including calendar management, meeting coordination, and follow‑up. Coordinate meetings, conference calls, and onsite/offsite events, including logistics, materials, and attendee communications. Arrange domestic and international travel and...Work at officeLocal areaImmediate startJohnson & Johnson MedTech
Raynham, MA3 days ago- Deliver Driver - Box Truck/Route Sales Representative You will be delivering New England's favorite bulky rolls and other bread products to retail, restaurant, and institutional channel business on a pre-determined established route! We currently have openings in our...Base plus commissionFull timeEarly shift
Calise Bakery
Raynham, MA4 days ago $78.1k - $125.24k
Sr. Executive Administrative Assistant We are searching for the best talent for a Sr. Executive Administrative Assistant. This hybrid role can be located in Raynham, MA; New Brunswick, NJ; West Chester, PA, or Palm Beach Gardens, FL and will report into the DePuy Synthes...Contract workWork at officeLocal areaShift workJ&J Family of Companies
Raynham, MA14 hours ago- ...engagement strategies, by customer, to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. Effectively builds rapport and relationships with customers...Work at officeLocal areaFlexible hours
Syneos Health Careers
Taunton, MA5 days ago - Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will serve as a trusted contact—from initial booking through post-trip follow-up—ensuring a seamless,...Remote work
Rudybtravel
Taunton, MA2 days ago $160k
Looking for a meaningful way to earn significant income while doing something truly impactful? Surrogacy with Roots offers one of the most supported and well-compensated journeys available. What you can expect: Base compensation up to $160,000+ Monthly payments, reimbursements...Confidential
Raynham, MA5 days ago- Customer Service Clerk A Day in the Life: As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers...Weekly payFlexible hours
$19 - $20 per hour
...Our Customer Service Representatives – Call Center associates are friendly, energetic individuals who provide quality service to our customers. Whether they're answering phone calls and assisting customers with their inquiries, scheduling deliveries or service calls, the...Hourly payPart timeWork at officeCardi's Furniture & Mattresses
Swansea, MA4 days ago$15.6 per hour
SalonCentric Key Holder - PartTime Do you have a passion for people and delivering exceptional customer service? Do you seek out exciting new products and training opportunities to become an expert in the hair and beauty industry? Do you love hair and beauty products? ...Part timeLocal areaShift workNight shiftWeekend workL Oreal USA
Raynham, MA2 days ago$55k - $99k
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise...Contract workWork at officeLocal areaImmediate startSocket
Raynham, MA4 days ago$50k - $52k
...the life sciences industry is seeking a reliable Full Time Dispatcher to act as a communication point for emergency and non-emergency calls. The ideal candidate should have a previous background in the logistics or trucking industry, be an excellent communicator and...Full timeLocal areaImmediate startShift workBiotrans Logistics
North Easton, MA3 days ago- Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...Contract workPart timeLocal area
Dollar Tree
North Dighton, MA2 days ago - Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...Contract workPart timeLocal area
Dollar Tree
North Dighton, MA2 days ago - Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
Lowe's
Berkley, MA1 day ago $15 - $16 per hour
...Ramsey’s SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U...Hourly payStart working todayLocal areaDay shiftAfternoon shiftU-Haul
Taunton, MA3 days ago$15 - $16 per hour
...Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul...Hourly payStart working todayLocal areaDay shiftAfternoon shiftU-Haul
Taunton, MA2 days ago$15 - $20 per hour
...the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ****@*****.*** or call (***) ***-**** option 1, and provide your requested accommodation, and position details....Hourly payMinimum wageLocal areaFlexible hoursO'Reilly Auto Parts
Brockton, MA5 days ago- ...responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer...Work at office
Nicholson Plumbing, Heating and Air Conditioning
Foxboro, MA2 days ago $66k - $68k
Immediately Hiring If you are interested in building your career in a growing company with popular retail brands such as Red Baron, Tony's, and Freschetta pizza; Mrs. Smith's and Edwards desserts; bibigo and Pagoda Asian-style snacks, this role is for you! What We...Immediate startMonday to FridayWeekend workEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Agent. Be the first to apply!
Related searches
- call centre Taunton, MA
- contact center engineer Taunton, MA
- call center Taunton, MA
- call center rn Taunton, MA
- call center inside sales representative Taunton, MA
- call center operator Taunton, MA
- work from home call center agent
- virtual call center representative
- healthcare call center representative
- call center collections representative