Customer Care Representative

Duties: Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items Assist customers by answering home warranty questions and explaining coverage Follow‑up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard's high standard of quality Resolve customer concerns in a professional and timely manner Learn and exhibit a solid understanding of our various warranty plans and options Recognize and act on opportunities to recommend and sell additional warranty coverage Accurately and efficiently process new warranty orders Skills/Requirements: 2+ years of customer service or related experience Must be a relationship‑builder with an ability to work in a dynamic, team‑based environment. Outstanding communication is required Strong verbal, written, and organizational skills Excellent problem‑solving and decision‑making abilities Bilingual in English and Spanish is a plus #J-18808-Ljbffr