Director, Multi-Channel Call Center Operations
Conduent
Conduent is seeking a Manager, Call Center Operations to lead and optimize contact center operations, delivering an exceptional customer experience while achieving business goals. This role oversees performance, workforce planning, budgeting, and process improvement across multiple channels. The ideal candidate has 5+ years of leadership in a high-volume contact center, strong analytical and change-management skills, and a track record of improving customer satisfaction and employee engagement. #J-18808-Ljbffr Conduent
Vacancy posted 4 days ago
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