Support Technician

Job Description

Job Description

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JOB TITLE:   Engineering Support Technician  

 

DEPARTMENT: Engineering-Digital Division 

 

REPORTS TO: Director, Engineering 

 

FACILITY: Spokane, Washington

 

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JOB SUMMARY : 

This position is responsible for all aspects of support of the LED Digital Billboard Network. Primary task is to offer phone support for all technical issues related to the digital billboard network for operation groups across the country. May also require travel for installation of new Digital Billboards. Involved in producing product documentation and tracking failure reports. Production of system drawings and other technical documents as required.

ESSENTIAL FUNCTIONS : 

1. Provide support for incoming technical calls. 
2. Troubleshooting failures over the phone with operations personnel. 
3. Travel to various locations to assist in the installation of Digital Billboards. 
4. Basic understanding of computer networking. Ability to perform network management tasks. 
5. Excellent phone and interpersonal skills. 

1. Ability to follow complex instructions through to completion, with minimal supervision. 
2. Be able to assist in special projects assigned by management. 
3. Ability to keep company information confidential. 
4. Must work in a professional and efficient manner. 
5. Must be able to climb and work at heights. 

PHYSICAL/MENTAL DEMANDS, ENVIRONMENT : 

Sitting, walking, standing, kneeling, lifting, speaking, hearing, reading, carrying a minimum of 45 lbs., multiple concurrent tasks, frequent interruptions, verbal and written communication, detailed work and confidentiality. Perform duties in a timely manner while unsupervised.

MINIMUM QUALIFICATIONS : 

1. Computer skills required: MS Office Suite (Outlook, Word, Excel, Access), AutoCAD a plus. 
2. Excellent phone skills. 
3. Computer networking skills. 
4. Very detail oriented. 
5. Excellent verbal, written and interpersonal communication skills. 
6. Analytical/problem solving skills. 
7. Ability to prioritize/handle assignments and deadlines. 
8. Ability to handle the tasks associated with a fast-paced environment. 
9. Non-standard work hours. 
10. Spanish as a second language helpful. 
11. Must pass background check. 
12. Must be able to be Climb Certified.