Clinical Performance Specialist, Central Territory

Clinical Performance Specialist

As a Clinical Performance Specialist within Client's Radiology business unit, you are essential to enhancing customer experience through expert-level training and support for Client Radiology's portfolio of products.

Your role is critical within the Radiology Solution Delivery organization, ensuring clinical adoption and satisfaction. You deliver product training and applications support, assist sales efforts, and maintain current knowledge of Client equipment and trends.

The span of coverage for the Clinical Performance Specialist will be within the Central territory. The position is residence based within the Pittsburgh, PA metropolitan area, and the candidate must be domiciled within the territory and willing to travel up to 75%.

Responsibilities:

• Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Client equipment and / or Client software solutions, while ensuring all solutions are implemented according to Client standards.
• Facilitate and promote adoption of new technologies and procedures while onsite training occurs.
• Provide clinical expertise in the sales effort by working with Portfolio Reps, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Client's portfolio of products.
• Build and maintain customer relations while maintaining high levels of customer satisfaction. Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes.
• Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Client Radiology products.
• Provide assistance and expertise with special projects as needed and requested.
• Will need to creatively develop implementation plans through detailed site and clinical workflow analysis while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen.
• Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Client's Complaint Department.
• Maintain product knowledge on new and current device products and or Software platforms.
• This specialist will be managing the Central territory, which will be covering a radius within multiple States in Pennsylvania, New York, and Ohio.

Required Qualifications:

• Associate's degree in a related technical/clinical discipline with at least 6 years of relevant experience, or a Bachelor's degree with 4 years of experience, or a Master's degree with 2 years of experience
• Radiologic Technologist (RT) Certification and/or CIIP Certification is required
• Broad knowledge of effective Radiology and/or IT department workflow and practice
• Excellent verbal and communication skills, proficiency in MS Office suite, and willingness to learn new technologies
• Ability to problem solve, manage complexity, and ambiguity
• Willingness to travel approximately 70% of the time, including overnight travel
• Valid driver's license
• Experience with Client/Medrad Injector systems and IT experience/radiation dose management software is a plus.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.