CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT COORDINATOR

Customer Service Representative / Appointment CoordinatorToyota of Bourbonnais is growing rapidly and looking for motivated, energetic, and customer-focused individuals to join our Business Development Team.If you're great on the phone, enjoy helping people, and thrive in a fast-paced environment, this could be the opportunity you've been looking for.We are actively hiring multiple team members due to continued growth and increased customer demand. No automotive experience is required—we are willing to train the right people.What We OfferTop Pay for Top PerformersPerformance Bonuses & SpiffsPaid TrainingFlexible SchedulingCareer Growth OpportunitiesSupportive Management TeamFast-Paced, Team-Oriented EnvironmentIndustry-Leading CRM and Technology ToolsStable, Growing OrganizationOpportunity for Advancement into Sales and ManagementWhat You'll DoAnswer inbound phone calls and internet inquiriesSchedule appointments for our sales teamFollow up with customers regarding vehicle availability and dealership promotionsRe-engage previous customers and unsold prospectsConfirm upcoming appointmentsMaintain accurate customer records in our CRM systemWork closely with the sales team to maximize appointment show ratesDeliver an exceptional customer experience on every interactionCommunicate professionally through phone, text, and emailWe Want to Talk to People With Experience In:CollectionsAppointment CoordinationCustomer ServiceCall CentersBanking & Financial ServicesInsuranceInside SalesRetail SalesHospitalityWireless / Cell Phone SalesQualificationsStrong communication and phone skillsPositive attitude and professional demeanorStrong customer service skillsAbility to multitask and stay organizedComfortable using computers and technologySelf-motivated and goal-orientedAbility to work in a fast-paced environmentHigh School Diploma or equivalentNo Automotive Experience? No Problem.Some of our most successful team members came from collections, customer service, call centers, appointment scheduling, banking, insurance, and retail backgrounds.If you're comfortable speaking with customers, building relationships, and helping people, we'll provide the training, tools, and support necessary for success.Join a Winning TeamToyota of Bourbonnais is one of the fastest-growing dealerships in the area, and we're looking for people who want more than just a job. We're looking for individuals who want a career with growth, opportunity, and long-term success.Apply today. Multiple positions available immediately.If you're great on the phone, love helping people, and want to earn more, we want to talk to you.