Customer Service Representative

Customer Service Representative

Our Customer Service Representative's tasks include providing friendly and efficient support to ensure every customer's home service needs are met with satisfaction, outbound and follow-up calls, etc. Faithco is growing and this is a great opportunity to join a team of fun and energetic people. Our goal is to find a professional and customer focused individual to help shape the future of Faithco.

What's in it for me?

• Market Value Compensation
• Paid time off
• Weekly Bonus Opportunities
• Medical plans for you and your family to choose from.
• Life Insurance, Short-Term and Long-Term Disability
• Professional Development Training
• Coached and supported career growth
• Dynamic, collaborative, and fun workplace environment
• Employee Recognition Program

What will my day look like?

• Respond to Inbound Calls
• Handle Outbound Calls
• Resolve Issues
• Update Records
• Handle Administrative Tasks
• Customer Feedback
• Problem Solving
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Do I have what it takes?

• High School Diploma or GED preferred
• Must pass background check and drug screen
• Good analytical skills and attention to detail
• Provide exceptional customer service
• Results driven in a high-energy environment
• Must be able to follow directions and work independently
• Maintain well-groomed appearance and follow a business dress code

Faithco Enterprise Inc, and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Faithco Enterprise Inc, and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.