Used Vehicle Acquisition Specialist - Group 1 Honda Owings Mills

Used Vehicle Acquisition Specialist

Group 1 Honda Owings Mills is part of fast growing Group 1 Automotive, a leader in automotive retail, and we are looking for a Used Vehicle Acquisition Specialist to our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who may be interested in selling or trading their current vehicle. You will focus on creating interest, building rapport, and providing a positive customer experience. This is not a traditional vehicle sales position. Once a customer expresses interest in purchasing or trading into another vehicle, you will introduce and transition the customer to a member of our Sales team to continue the process.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities
• Make outbound follow-up calls to current and previous service customers
• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade
• Schedule vehicle appraisal and acquisition appointments
• Maintain consistent and professional follow-up with prospective customers
• Accurately document customer interactions, appointments, and follow-up activity
• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff
• Deliver a friendly, professional, and low-pressure customer experience

Qualifications

• Automotive BDC, customer service, or appointment-setting experience is preferred
• Bilingual skills are a plus
• Strong communication, interpersonal, and relationship-building skills
• Self-motivated with the ability to work in a fast-paced dealership environment
• High school diploma or equivalent
• Valid driver license

Compensation: The expected salary range for this position is $60,000 - $80,000/ a year based on experience.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.