Franchise Business Coach - Class 101

Position Overview Class 101 helps students and families navigate the path to college with clarity and confidence. We provide personalized college planning, academic advising, career exploration, and test prep guidance to help students discover their strengths and achieve their goals. Our franchise owners are mission-driven educators and entrepreneurs dedicated to making a difference in their communities. The Franchise Business Coach serves as the primary advisor and accountability partner to a portfolio of Class 101 franchise owners. This role blends business coaching, training, and education industry support to help franchisees grow enrollment, deliver high-quality student services, and improve profitability. Key Responsibilities Drive franchisee growth by setting and coaching toward goals in revenue, enrollment, retention, and customer satisfaction. Analyze performance metrics (enrollment, conversion, program mix, retention, staffing) to identify coaching priorities. Maintain strong relationships with franchisees, providing consistent accountability and performance guidance. Lead in-person training sessions at HQ and provide real-time support to new owners. Coordinate biweekly Franchise Advisory Council Roundtables and support FAC meetings with follow-up and insights. Respond to franchisee support tickets in Zendesk in a timely and professional manner. Oversee Class 101 U (101U) by organizing content, guiding discussions, and monitoring usage to identify training needs. Partner with the College Planning Manager to keep curriculum, tools, and guides current with admissions and testing trends. Support vendor relationships to ensure platforms and tools function effectively for franchisees. Guide franchisees on local marketing, partnerships, referral strategies, and program delivery standards. Document franchisee interactions and performance trends; contribute to leadership reporting. Facilitate peer group sessions focused on enrollment growth, student outcomes, and profitability. Performance Expectations Demonstrate measurable impact on enrollment growth, retention, revenue per student, and satisfaction. Maintain accountability to personal and franchisee KPIs. Exhibit a coach-owner mindset and deliver consistent, data-driven performance improvements. Qualifications Bachelor’s degree in Business, Marketing, Management, Education, or related field (or equivalent experience). 2–5 years of experience in business coaching, franchise support, education services, or performance management. Proven ability to drive measurable business results and hold others accountable to goals. Strong analytical skills and comfort working with performance metrics and P&Ls. Excellent communication and relationship-building skills. Proficiency in Microsoft Office and comfort learning CRM and LMS platforms such as 101U. Highly organized, proactive, and adaptable in a fast-paced environment. Ability to travel up to 40%. Experience with the franchise business model (preferred). Background in education services, tutoring, or college admissions (preferred). Perks Paid bi-weekly Company Paid Holidays Flexible Paid Time Off Paid Parental Leave Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions Competitive 401(k) Program with employer matching contributions Daily dress code of “business casual” A positive work environment Company Description Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100 new units annually over the next 5 years. For more information, please visit Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex. Equal Opportunity Employer Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Americans with Disabilities Act (ADA) Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. #J-18808-Ljbffr