IT Specialist III

Job Description

Job Description

IT Specialist IIIGrade 19Salary: $51,688.00 ($24.85 hr) - $55,868.80 ($26.86 hr)

Will Davis - MIS Director

PURPOSE OF CLASSIFICATION

The purpose of this classification is to provide advanced technical support to all county offices relating to personal computers, software, hardware, networking, and related systems. This position serves as a senior technician and lead resource for IT Specialist I and II staff, assisting with issue resolution, workload coordination, and ensuring consistent service delivery.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

· Provides advanced technical support for complex issues involving hardware, software, networking, and system performance

· Serves as the primary escalation point for unresolved Helpdesk tickets and high-impact issues

· Assists in coordinating daily Helpdesk activities, including prioritization and assignment of support requests

· Provides guidance and technical support to IT Specialist I & II staff

· Assembles, installs, and configures personal computers, peripherals, and software

· Troubleshoots and resolves issues related to system access, connectivity, and performance using knowledge of existing infrastructure

· Ensures support tickets are properly documented, updated, and resolved in a timely manner

· Maintains and audits inventory of IT equipment for asset tracking and lifecycle management

· Identifies aging or underperforming equipment and recommends replacement

· Assists with implementation of system upgrades, deployments, and other IT projects

· Maintains logs and documentation of system operations, maintenance, and modifications

· Provides training and technical assistance to end users

· Communicates with staff, departments, vendors, and other stakeholders to resolve issues and coordinate work activities

· Participates in on-call support rotation for after-hours technical support

ADDITIONAL FUNCTIONS

· Performs the duties of IT Specialist I & II as needed

· Assists with onboarding and training of new technical staff

· Performs other related duties as required

KNOWLEDGE, SKILLS, AND ABILITIES

Has general knowledge of the policies, procedures, and activities of the Management Information Services Department as they pertain to the performance of duties relating to the position of IT Specialist III. Has comprehensive knowledge of the terminology used within the department. Has the ability to communicate effectively with supervisors and other staff members. Has the ability to use independent judgment in routine and non-routine situations. Has the mathematical ability to handle required calculations. Can utilize and understand software applications and techniques as necessary in the completion of daily assignments. Has the ability to plan, organize and/or prioritize daily assignments and work activities. Can comprehend and apply regulations and procedures of the department. Has a good working knowledge of test instrument read-outs, inventory reports, installations and repairs, wiring diagrams, technical manuals related to computers and procedures and methods as required in the performance of duties. Is knowledgeable in the use of various software programs and operating systems utilized within the unified government. Strong communication and customer service skills

Working knowledge of IT asset management and lifecycle practices

Understanding of IT security standards and best practices

MINIMUM QUALIFICATIONS

Vocational/technical training in information technology or related field

5–6 years of progressively responsible IT support experience; Or equivalent combination of education, training, and experience.

Must possess and maintain a valid Georgia driver’s license

MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS: Must be able to operate a variety of machinery and equipment including LAN wire tester, sniffer, cable repair tools and various computer and diagnostic equipment. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for medium to heavy work.

DATA COMPREHENSION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION: Requires the ability to speak with and/or signal people to convey or exchange information. Including giving assignments and/or directions to co-workers/assistants from supervisors.

LANGUAGE ABILITY: Requires ability to read a variety of records, reports, charts and informational documentation, directions, instructions and methods and procedures. Requires the ability to prepare inventory reports and document installations and repairs using prescribed formats and conforming to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.

INTELLIGENCE: Requires the ability to learn and understand complex technical principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgement in the absence of management.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative,technical or professional languages including computer terminology.

NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize determine percentages; interpret graphs, perform calculations involving variables, formulas, square toots and polynomials.

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape visually with computer equipment and diagnostic tools.

MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using automated office/computer equipment.

MANUAL DEXTERITY: Requires the ability to handle a variety of items, automated office/computer equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting motion or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DIFFERENTIATION: May require the ability to discern color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with and relate to people beyond giving and receiving instructions. Must be able to adapt to and perform under minimal stress when confronted with an emergency.

PHYSICAL COMMUNICATION: May require the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.