Manager on Duty

Job Description

Job Description

Reports To: General Manager 

About the Role
Choice Aviation Services is seeking an experienced and results-driven Manager on Duty to oversee daily operations at EWR Airport. Reporting to the General Manager, this role is responsible for maintaining a safe, compliant, and efficient work environment while ensuring consistent service delivery and employee performance. The ideal candidate will be a proactive leader who models professionalism, prioritizes safety, and drives team success.

Job Duties  

• Ensure high levels of customer satisfaction. 

• Proactively communicate any irregularities plan to the customers. 

• Ensure that any issues are addressed promptly and effectively to resolve any concerns. 

• Actively participates in the Safety Management System (SMS) 

• Have a complete understanding of all contract details by carrier to ensure we are fulfilling our contracted services. 

• Hold staff accountable for meeting or exceeding all safety, financial, and operational key performance indicators (KPI). 

• Assess and develop team members to maximize potential (succession planning) 

• Coordinate and facilitate the team efforts to maximize our operational performance. 

• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements. 

• Responsible for the safety and security of all employees 

• Actively participate, as directed by the General Manager, in airport, customer and internal meetings, 

• Manage employee relations, including conflict resolution and foster a positive work environment. 

• Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary. 

• Ensure staff have access to the Quality Management System information enabling them to comply with company policies, processes and procedures. 

• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System. 

• Cooperate fully with Inspectors to achieve quality inspection commitment. 

Qualifications  

• 2 - 5 years related experience and/or equivalent combination of experience and education 

• Minimum 2 years business leadership experience 

• The ability to manage and motivate personnel. 

• The ability to read, write and fluently speak and understand the English language.