In Room Dining General Manager

In Room Dining General Manager

South Florida's beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over six hundred diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned In Room Dining General Manager to join our Pier Sixty-Six Resort team! You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for providing a luxury dining experience, serving food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Reporting to the Assistant Director of Food & Beverage you will support and provide an excellent service for our In Room Dining operation. As the In Room Dining General Manager, you will be responsible for overseeing all aspects of our in-room dining operations, amenities, and minibar operations, ensuring seamless execution and exceptional service delivery to our discerning guests. You will lead a team of resolute staff members to uphold the highest standards of quality, presentation, and guest satisfaction.

Responsibilities

• Managing all aspects of in-room dining operations, including order taking, food preparation, and delivery to guest rooms, to ensure efficiency and guest satisfaction.
• Supervising and mentoring a team of in-room dining servers, providing guidance and support to ensure impeccable service and adherence to resort standards.
• Collaborating with the culinary team to ensure the highest standards of food quality, presentation, and consistency in in-room dining offerings.
• Developing and implementing standard operating procedures for in-room dining operations, including order processing, delivery protocols, and guest communication, to streamline processes and enhance efficiency.
• Monitoring performance metrics, such as order accuracy, delivery times, and guest feedback, to identify areas for improvement and implement corrective actions as needed.
• Conducting regular training sessions for in-room dining staff, providing ongoing coaching and feedback to enhance skills and service delivery.
• Managing guest inquiries, requests, and complaints in a professional and timely manner, striving to exceed guest expectations and resolve issues to their satisfaction.
• Maintaining cleanliness and organization of all in-room dining areas, including service stations, tray setups, and guest corridors, in accordance with resort standards.
• Monitoring inventory levels and order supplies as needed to maintain sufficient stock for restaurant operations and mini bar offerings.
• Managing minibar operations, including inventory management, restocking, and quality.
• Collaborating with other departments, such as housekeeping and guest services, attending weekly BEO and other necessary meetings to ensure smooth coordination and communication for in-room dining services.
• Building standard operating procedures for all staff training and standards.
• Adhering to all resort policies and procedures, including safety protocols and food handling guidelines, to ensure a safe and secure environment for guests and staff.

Qualifications

• Previous experience in a managerial role within a luxury hotel or resort in-room dining environment.
• Strong leadership and people skills, with the ability to inspire and motivate team members to deliver exceptional service.
• Must possess a valid Food Handler's card.
• Must possess valid TIPs certification.
• Knowledge of five-star service standards
• Knowledge of food and beverage operations, including menu items, wine pairing, and service techniques.
• Flexibility to work various shifts, including evenings, weekends, and holidays, based on business needs.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.