Litigation Operations Manager (Recovery)

Employee Applicant Privacy Notice Who we are Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are seeking a highly organized and experienced litigation manager (para-legal) to oversee management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices. What you’ll do This individual will provide oversight of our active SoFi litigation placements with our attorney network across Personal Loans, Student Loans and Credit Card accounts. They will review each network’s caseload and work on optimizing execution, including assistance with preparations for hearings, mediations, arbitrations, and trials. The role will be responsible for reviewing individual cases, assessing the proposed pleadings, settlement arrangements, and ensuring proper documentation is available and provided as the case demands. They will act as cross‑functional liaison between our external litigation network, and SoFi’s in‑house counsel, in legal matters that straddle both sides (like a customer’s motion to compel arbitration), and will be expected to have regular engagements with internal partners including, Compliance, Finance, Internal Audit, and Third Party Risk Management. They will work with our Recovery analyst to track performance at the network, state, and product level, introducing key industry metrics/KPIs and delivering regular portfolio reporting to management. They will evaluate our current litigation engagement model with an eye to improving our internal processes and platforms, identifying workflow gaps and implementing operational enhancements to further our efficiency. They will demonstrate excellent organizational and project management skills, including the ability to manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines. What you’ll need 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in‑house legal department. Bachelor's degree with ABA‑approved Paralegal certification or Associates/Bachelor’s degree in paralegal studies. Significant experience on a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload. Strong analytical capabilities and problem‑solving skills. Stellar written and verbal communication, and a keen attention to detail. Nice to have Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse and CRM. Knowledge of litigation scoring models and the variables that inform their performance. Experience executing post judgement remedies (liens, garnishments, dormant judgement sales etc.). Expertise with data management, dashboard development and statistical analysis. Ability to effectively communicate data metrics and insights to key stakeholders and leadership. Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email View email address on click.appcast.io. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. #J-18808-Ljbffr SoFi