IT Service Delivery Manager

Location:Alamo, Tennessee, United States of AmericaJob ID: R0123058Date Posted:2026-04-02Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom & InternetJob Schedule: Full timeRemote:NoJob Description:The opportunityJoin Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How you’ll make an impactLead IT service delivery for assigned factory sitesServe as the primary IT escalation point for the businessEnsure effective ticket management, triage, and resolutionDeliver and support onsite IT infrastructure and applicationsOversee local IT governance, security, and cybersecurity responseManage IT demand intake and prioritize business requirementsLead IT build and improvement projects at site levelCoordinate IT vendors and global delivery teamsPlan and control site IT budget and costsEnable secure machine and network connectivityYour backgroundBachelor’s degree in Computer Science, Engineering, or equivalent experience5+ years of experience in Information Technology2+ years in an IT leadership or management roleExperience supporting manufacturing or industrial environmentsProject management experience for complex initiativesStrong communication skills in English; additional local language skills valuedToolsMS Office products including Excel, Word, SharePoint, Teams, and OutlookServiceNow (SNOW) Enterprise IT Management PlatformMicrosoft DevOps and Microsoft AzureSAP S/4HANAInformation, Data & Analytics, and Business Intelligence solutionsMore about usBe part of Hitachi Energy, a global leader accelerating the energy transitionGrow your career through international collaboration and development programsWork in a purpose‑driven organization committed to innovation and sustainabilityWhat We OfferComprehensive Health Coverage – Medical, dental, vision, and prescription plansRetirement Savings – 401(k) with company match and additional contributionsPaid Time Off – Flexible PTO, paid holidaysProfessional Growth – Tuition reimbursement and continuous learning programsFamily Support – Parental leave, adoption assistance, and fertility benefitsEqual Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.SummaryLocation: Alamo, Tennessee, United States of America; Crystal Springs, Mississippi, United States of AmericaType: Full time