Clinical Operations Professional 2

Role Description

The Clinical Operations Professional 2 will lead and manage strategic initiatives that support organizational objectives, compliance requirements, and industry standards. Responsibilities include:

• Partnering with business, operational, and technical stakeholders to define project scope, objectives, timelines, and success criteria.
• Driving project execution through all phases of the project lifecycle, from initiation and planning through implementation and post-launch evaluation.
• Monitoring project progress, dependencies, and critical path activities to ensure timely delivery of key milestones and objectives.
• Identifying, assessing, and managing project risks and issues, developing and implementing effective mitigation and contingency plans.
• Facilitating decision-making and problem resolution by engaging stakeholders and escalating issues when appropriate.
• Establishing project governance structures, communication plans, and reporting mechanisms to ensure transparency and accountability.

The Clinical Operations Professional 2 should have proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. This role will report to the Associate Director, Clinical Operations Strategy.

Qualifications

• Bachelor's degree
• 4+ years of Project Management experience
• Experience leading Agile, hybrid, and waterfall project methodologies
• 3+ years of Technical experience
• Customer Service
• Knowledge of and experience working with Provider Communities
• Experience with Electronic medical records/EMR and/or Health Information Management/HIM systems, specifically Athena
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Requirements

• PMP Certified (Preferred)
• Familiar with JIRA Align (Preferred)
• SAFe Certified (Preferred)

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Additional Information

• If selected for this role, you may be required to complete and pass background check/investigation for AHCA.
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment.
• As part of our hiring process, we will be using an interviewing technology called Montage Voice, Video and/or Text.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $65,000 - $88,600 per year, eligible for a bonus incentive plan.